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percent of the participants will receive a training certificate from an industry and/or a recognized provider. The customer satisfaction outcomes will equal 70 percent or higher for both the youth and their employers. Approximately 60 youth will be served in two service cycles. 1.1. Main Purpose of the Program The purpose of Fuerzas Unidas is that of expanding the life opportunities for low- income, out-of-school youth in Santa Ana by simultaneously addressing the numerous risk factors that can prevent them from forming and maintaining a long-term relationship with the labor market. Through the use of comprehensive guidance and counseling, adult mentoring, supportive services, leadership development opportunities, tutoring, and employment readiness training, La Familia will renorm the youth regarding the labor market while simultaneously linking the youth to employment training, La Familia will also link 99 percent of the youth to jobs after the completion of their training. The accomplishments of the program will be directly measured by the degree to which each WIA goal is met. More specifically, La Familia's goal is that of ensuring that 70 percent or more of the youth are trained and placed in employment that pays $8,00 or more per hour by their completion of the six-month program, with a one-year follow- up, However, the adult mentoring component will last for one year. The ratio of adult interaction to WIA participants for the structured workshops will be one (1) adult to every 15 youth. The mentoring program will have a ratio of two adults to four youth. The WIA participant will have adult interaction with La Familia's staff at least six times per week. Interaction with mentors will occur at least twice per month. 1.2. Goals/Objectives and Performance Levels Figure 1 below provides expanded performance goals for this program. It also includes process objectives for each of the identified outcomes. J;'i ure 1: Goals and Ob'ectives The followin em 10 ment-related oals and ob'ectives will be achieved: Overall Goal: To retain 60 or more low-income, out-of-school youth through the entire training program and place 99% of these youth in jobs that pay $8,00 per hour or higher and/or in a fulltime college ro ram, Outcome Ob 'ective #1: To recruit, assess, and face 60 unem 10 ed outh over the eriod of one ear. CHCADA's Response to RFP# PY2002 Page 7