HEWLETT-PACKARD 1-2003 - Laserfiche WebLink

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. INSURANCE run ON FILE .wORK MAY NQIPROCEED CLERK OF COUNCIL DATE:J .--/1.-01./ t: fltJ.5 lJ.,.#"~ ) FirJ A-2003-114 . AGREEMENT BETWEEN THE CITY OF SANTA ANA AND HEWLETT-PACKARD COMPANY THIS AGREEMENT (said Agreement), made and entered into this I ST day of June, 2003 by and between Hewlett-Packard Company (hereinafter "Vendor" or "HP"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). These entities are hereinafter sometimes jointly referred to as "PARTIES" and individually as "PARTY". RECITALS A. The City makes extensive use of its computing environment to support key business operations in every City Agency and Department. B. Key computer-based services such as electronic mail, Internet access, secure data storage, as well as computer applications such as payroll, SAPIN etc. operate on server-class computers in the City and Police Computer Centers. C. Due to the critical nature to these services and applications to the daily operation of the City, the City desires to retain a vendor having special skill and knowledge in the field of maintenance of "server-class" computers and related equipment. Further, City &l:sires to retain a vendor that will provide service to the City for "24 hours per day, 7 days a week with a six hour call-to-repair level of hardware maintenance". D. City has sought proposals from firms providing maintenance on "makes" and "models" of equipment within the City. The City has determined that HP is the "sole- source" in the current marketplace to provide the desired level of service. E. Vendor represents that Vendor is able and willing to provide the services to the City, which are set forth in the Exhibits attached hereto and listed in Section 1.A. below. F. In undertaking the performance of this Agreement, Vendor represents that it is knowledgeable in its field and that any services performed by Vendor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional maintenance services firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES A. Vendor shall perform those services as set forth in Exhibit A ("Support Quote for Support Agreement ID I30137I97MID"), Exhibit B ("Major Site Addendum to the Multiyear Discount Attachment," revision date July 22, 2003), Exhibit C ("HP Terms and Conditions of City of Santa Ana and HP Agreement Confidential Information Revision Date February 24, 2004 Page I of8