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<br />(Ai)" <br /> <br />invltnt <br /> <br />HP TERMS AND CONDITIONS OF SALE AND SERVICE <br />Exhibit E16 <br /> <br />Customer, and risk of loss or damage and title will pass to Customer on delivery to Customer's <br />carrier or designate. <br /> <br />6. INSTALLATION AND ACCEPTANCE <br /> <br />a) Product installation information is available with Products, on quotations or upon request. <br />Installation by HP, when included in the purchase price, is complete when the Product passes HP's <br />standard installation and test procedures. <br />b) For Products without installation included in the purchase price, acceptance by Customer occurs <br />upon Deli very. For Products with installation included in the purchase price, acceptance by <br />Customer occurs upon completion of installation by HP. If Customer schedules or delays <br />installation by HP more than thirty (30) days after Delivery, Customer acceptance of the <br />Product(s) will occur on the 31st day after Delivery. <br /> <br />7. PAYMENT <br /> <br />a) Payment terms are subject to HP credit approval. Payment is due thirty (30) days from HP's invoice <br />date. Invoices for contractual support services and maintenance will be issued in advance of the <br />Support period. HP may change credit or payment terms at any time when, in HP's opinion, <br />Customer's financial condition, previous payment record, or the nature of Customer's relationship <br />with HP so warrants. <br /> <br />b) HP may discontinue performance if Customer fails to pay any sum due, or fails to perform under <br />this or any other HP agreement if, after ten (10) days written notice, the failure has not been <br />cured. <br /> <br />8. WARRANTY <br /> <br />a) Product warranty period and additional information is available with Products, on quotations, or <br />upon request. <br /> <br />b) Products purchased from HP will receive the standard warranty in the country of purchase. If <br />Customer moves such Products to another country where HP has Support presence, then Customer will <br />receive the destination country standard warranty. <br /> <br />c) Customer may receive a different warranty when the Product is purchased as part of a system. HP <br />reserves the right to change the warranty. Such changes will affect only new orders. <br /> <br />d) The warranty period begins on the date of Delivery, or the date of installation if installed by <br />HP. If Customer schedules or delays installation by HP more than thirty (30) days after Delivery, <br />the warranty period begins on the 31st day after Delivery. <br /> <br />e) If Customer transfers a Product to another user, warranty service is available to that user for <br />the remainder of the warranty period. <br /> <br />f} HP warrants HP hardware Products against defects in materials and workmanship. HP further warrants <br />that HP hardware Products conform to Specifications. <br /> <br />g) HP warrants that Software will not fail to execute its programming instructions due to defects in <br />materials and workmanship when properly installed and used on the Device designated by HP. HP <br />further warrants that HP owned standard Software will substantially conform to Specifications. HP <br />does not warrant that Software will operate in hardware and software combinations selected by <br />Customer, or meet requirements specified by Customer. <br /> <br />h) HP does not warrant that the operation of Products will be uninterrupted or error free. <br /> <br />i) If HP receives notice of defects or non-conformance to hardware Specifications, or substantial <br />non-conformance to HP owned standard Software Specifications during the warranty period, HP will, <br />at its option, repair or replace the affected Products. If HP is unable, within a reasonable time, <br />to repair, replace or correct a defect or non-conformance in a Product to a condition as <br />warranted, Customer will be entitled to a refund of the purchase price upon prompt return of the <br />Product to HP. Customer will pay expenses for return of such Products to HP. HP will pay expenses <br />for shipment of repaired or replacement Products. <br /> <br />j) HP warrants that HP Support will be provided in a professional and workmanlike manner. <br /> <br />k) Some newly manufactured HP Products may contain and HP Support may use remanufactured parts which <br />are equivalent to new in performance. <br /> <br />1) The warranties provided herein will apply only to those Products and Support which are branded by <br />HP with an HP trademark ("HP Branded"). HP does not warrant any third party Products or Support <br />even if included with other HP Branded Products or Support. Furtheremore, HP provides all such <br /> <br />E16 <br />Revision Date 01-nov-2002 <br /> <br />Page2t6 <br />Revision Number 10 <br />