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MO invenl HP TERMS AND CONDITIONS OF SALE AND SERVICE Exhibit E16 third party Products and support provide their own warranties as Products and Support. AS IS. However, specified in the the original manufacturers of suppliers may documentation accompanying such third party m) The above warranties do not apply to defects resulting from: 1) improper or inadequate maintenance by Customer; 2) Customer or third party supplied software, interfacing or supplies; 3) unauthorized modification; 4) improper use or operation outside of the Specifications for the Product; 5) abuse, negligence, accident, loss or damage in transit; 6) improper site preparation; or 7) unauthorized maintenance or repair. n) THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. 9. SUPPORT a) Customer may order Support from HP' s then current Support offering. Some Support Products) may not be available in all countries. Orders for Support are subject to the Support Exhibit or quotation in effect on the date of order. (and related the terms of b) To be eligible for Support, Products must be at current specified revision levels and, in HP' s reasonable opinion, in good operating condition. c) HP may, at no additional charge, modify Products to improve operation, supportability and reliability, or to meet legal requirements. d) Relocation of Products is Customer's responsibility. Relocation may result in additional Support charges and modified service response times. Support of Products moved to another country is subject to availability. e) HP will provide Support for products that are not HP Branded when approved by HP in writing. HP will provide Support for HP Products when Customer allows HP to perform modifications if requested by HP under section 9. c) above, Customer is responsible for removing any products not eligible for Support to allow HP to perform Support services. If Support services are made more difficult because of such product(s), HP will charge Customer for the extra work at HP's standard rates. f) Support does not cover any damage or failure caused by: 1) use of non-HP media, supplies and other products; or 2) site conditions that do not conform to HP's site specifications; or 3) neglect, improper Customer, work or causes beyond HP's use, fire or modification by control; or water damage, electrical disturbances, transportation by people other than HP employees or subcontractors, or other 4) inability of any non-HP products in Customer's environment to correctly process, provide or receive date data (i .e., representations for month, day, and year), and to properly exchange date data with the Products supplied by HP, g) Customer is responsible for maintaining a procedure external to the Products to reconstruct lost or altered Customer files, data or programs. Customer will have a representative present when HP provides Support services at Customer's site. Customer will notify HP if Products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors; HP may require Customer to maintain such Products under HP supervision and may postpone service until such hazard is remedied. h) Customer may delete Products under Support or cancel Support orders upon thirty (30) days written notice unless otherwise agreed in a Support agreement. HP may cancel Support orders or delete Products no longer included in HP's Support offering upon sixty (60) days written notice unless otherwise agreed in a Support agreement. E16 Revision Date 01-nov-2002 Page3/6 Revision Number 10