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<br />prerequisites <br /> <br />upfront server audit <br />An upfront server audit may be required by HP as described in toble 1. Until such time that the <br />system audit is complete, service delivery is at 4 hours response time for the covered hardware. <br /> <br />remote connectivity tools <br />At HP's discretion call-to-repair time commitments may require installation of remote connectivity <br />tools. <br /> <br />customer <br />responsibilities <br /> <br />registration <br />The customer must register the covered Hardware and HP Care Pack immediately as set forth in the <br />HP Care Pack support service agreement. <br /> <br />cooperation <br />HP Hardware Support Onsite Call-to-Repair is subject to the customer providing immediate and <br />unrestricted access to the system as requested by HP. The call-la-repair time commitment does nof <br />apply when access to the system, including physical, remote troubleshooting, and/or hardware <br />diagnostic assessments, is delayed or denied. If the customer requests scheduled service, the 6-hour <br />time frame begins from the agreed upon scheduled time. <br /> <br />The customer will be required, upon HP's request, to support HP in resolving the problem remotely <br />by: <br /> <br />Providing all information necessary for HP to deliver timely and professional remote support <br />and/or to enable HP to determine the level of support eligibility, <br />Starting self tests and/or installing and running other diagnostic tools and programs <br />Performing other reasonable activities to help HP identify or resolve the problem <br /> <br />other customer responsibilities <br />The customer may be responsible to install customer replaceable parts delivered by courier. <br /> <br />for more <br />infonnation <br /> <br />For more information on HP Care Pack services, contact any of our worldwide soles offices or <br />resellers or visit our worldwide Web site on the internet at: <br /> <br />hllp:l/www.hp.com/hps/support <br />