HEWLETT-PACKARD 1-2003 - Laserfiche WebLink

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service limitations At HP's discretion service will be provided using remote diagnosis and support, services delivered onsile or other service delivery methods, or 0 combination of these. Other service delivery methods may include the delivery via a courier of customer replaceable parts such as a keyboard or mouse or for some products on entire replacement unit. HP will determine the appropriate delivery method required in order to provide effective and timely customer support. The call-fa-repair time commitment may be met via the use of remote diagnosis, femote support or other service delivery methods as described above. In the event that only a customer replaceable part is required to return the system to good operating condition the call-fa-repair time commitment shall not apply. In addition, services such as, but not limited to, the following are not included: Recovery and support of the operating system, other software, and data Services required due to failure of customer to incorporate any system fix, repair, patch, or modification provided to the customer by HP Services required due to failure of the customer to take avoidance action previously advised by HP Troubleshooting for interconnedivity or compatibility problems Any period of non-availability not directly caused by the hardware fault Support for network related problems HP reserves the right to modify its call-to-repair time commitment as it applies to the customer's specific product configuration, location, and environment. A call-to-repair time commitment does not apply when the customer chooses to have HP prolong root cause analysis rather than execute recommended server recovery procedures. coverage HP Hardware Support Onsite Call-to-Repair provides coverage for the HP or Compaq branded hardware product, all HP-supplied internal components (such as HP Jetdirecf cards, memory, and CD- ROMs), and the HP or Compaq branded monitor (<= 22"), keyboard, and mouse. For high-end servers and storage products CPUs and discs will be covered if support has been configured accordingly and they are listed in the equipment list of the contract. Coverage may be available for certain eligible multivendor servers and will include all standard vendor-supplied internal components and the monitor, keyboard and mouse. For multivendor PC Server systems, this service commitment is for an individual PC Server system only and does not apply to MCSC or clustered environments (may vary by geographic location). Consumable items including but not limited to, batteries and tablet PC pens, maintenance kits and other supplies and user maintenance are not covered. Non-HP devices are not covered by the HP Hardware Support Onsite Call-to-Repair service for HP Netservers and Proliant servers. For components that are discontinued, an upgrade path may be required. HP will work with the customer to recommend a replacement part. Not all components will be covered in all countries due to local support capabilities. ProLiant Servers and storage systems Service includes HP branded hardware options qualified for the server, purchased at the same time or afterwards, internal to the enclosure and monitors with 22" or smaller. For servers or storage systems installed within a rack, service also covers all HP qualified rack options installed within the same rack. For Proliant hp Blade Servers, HP Care Pack services cover the server enclosure and all server and network blades installed in that enclosure as well as the associated power supplies.