COUNTY OF ORANGE (2) - 2004 - Laserfiche WebLink

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Operator agrees to the following: . That all applications and individual records related to services provided under this Agreement, including eligibility for services, enrollment, and referral shall be confidential and shall not be open to examination for any purpose not directly connected with the delivery of such services. . That the sharing of individual and client information necessary for the provision of services under this Agreement; Le.: assessment; universal intake; program or training referral; job development; placement or follow-up activities; and other services as needed for employment or program support purposes, constitutes a valid use of such information. . That files are kept in a secure location on site and should not be removed for any reason unless an OCWIB Contract Administrator is notified of removal. . That no person or employee shall otherwise publish or disclose, use, or permit, cause to be published, disclosed or used, any confidential information pertaining to One-Stop System applicants, participants, or customers overall. . To abide by the current confidentiality provisions of respective statutes and share information necessary for the administration of programs operated through the One-Stop System. XIII. Grievance Procedures In the event individuals accessing the One-Stop System file a grievance, the process for filing grievances shall be determined by the services the individual received and the matter about which the grievance is filed. Operator agrees to process and resolve grievances regarding their own programs. Individuals, who seek to file a grievance with respect to services funded under this Agreement, or file a grievance against the Operator, shall be subject to the WIA grievance procedures of the funding source. XIV. Continuous Quality Improvement The Orange County One-Stop System's goal is to work towards making consistent and continuous improvement in all aspects of service delivery, thereby having a positive effect on System performance. Improvement will be facilitated internally by the Operator through a constant review of policies and procedures, through an increased sensitivity to the needs of customers, through an improvement in the level of knowledge of operator services, through the identification and fulfillment of training needs, through the cooperative development and implementation of the Orange County One-Stop System Business Services Plan. Improvement will be facilitated externally through the identification and implementation of best practices, and through the implementation of the results of the Orange County One-Stop System Quality Improvement Plan currently being developed. XV. Deliverables In order for the Orange County One-Stop System to operate effectively it is necessary that certain basic information be provided routinely. The fact that there are multiple One-Stop Operators means that most system-wide performance and effectiveness cannot be determined until all One-Stop Operators respond. Therefore, it is necessary that certain deliverables be provided in a timely manner.