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(9) CITY OFSANTA ANA
<br />Services performed by Consultant shall include, but are not limited to the following:
<br />1, For firms with multiple neutrals, the City must approve in advance, in writing, any neutrals that
<br />may serve as a hearing officer for the City,
<br />Z Comply with the Model Code of Ethics published by the National Association of Hearing Officials,
<br />3, Comply with all City ordinances, municipal code, charter, policies, procedures, rules, and
<br />regulations,
<br />4r, Prepare for hearings, as scheduled by City staff, inClUding notification of the hearing type!, date,
<br />time, and location to petitioner/appellant�,
<br />5. Review case documentation submitted with petitions or appeals, and identifying and,
<br />communicating potential concerns to the City.
<br />6, Perform legal research, and interpret complex statutes, poiicies, and procedural guidefineits,
<br />7. Instruct participants in hearing of their rights and applicable hearing procedures,
<br />8. Conduct hearings in a fair, impartial, courteous, and professional manner.
<br />9, Hear testirnony and evidence from parties regarding the issues,
<br />10. Prepare written decisions, which set forth the legal and evidenfiary basis for the decision, and
<br />adopt findings as required by the particular provisions of the Santa Ana Municipal Code (SAMC),
<br />11, Perform all other services as Outlined in the resulting agreement for services upon award,
<br />12. Hearing Officers will confirm the absence of conflicts before undertaking, any new matters for the
<br />City. Hearing Officers will' inform and seek the consent of the City before representing another
<br />chent in any matter directly averse to the City (e.g,, transactions, negotiations, proceedings, or
<br />other representations involving sipecific parties),
<br />13. Hearing Officer will be required to provide Hearing Officer services upon acceptance of
<br />assignments, Failure to comply with statutory or City required timelines for scheduling hearings
<br />may be cause for termination, of the Agreement with the City.
<br />14. Hearing preparation could include, but is not, limited to, reading the file materials and
<br />familiarization with SAMC provisions at isst.m, hearing materials, and rules of ev"dence,
<br />15—.Tirtual Hearings: City will provide virtual meeting iink to all, partiesThe dates and times of said
<br />hearings shall be designated by the City, but normally will beconducted during the City's Regular
<br />Business Hours,
<br />City Of sQkQouncil RFP 1
<br />13-91 3/18/2025
<br />No 2,4-27 Page '17 of 34
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