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EXHIBIT 2 <br />-More in person appointments & meetings <br />3. As the largest housing assistance provider in our community, what do you think SAHA should <br />do to address the housing needs in our community? <br />-  !"#$%#$&&'"($)*#+',%- . <br />Eligibility, Selection, and Admissions <br />4. What recommendations do you have to change or improve our eligibility, selection, and <br />admissions policies, including deconcentrating and waiting list procedures? <br />-Fair eligibility procedures, agree with prioritizing live/work preference <br />Rent Determination <br />5. What recommendations do you have to change or improve our rent determination policies? <br />-More details regarding 40% calculation <br />-Lower 40% of income towards rent requirement <br />Operation and Management <br />6. What recommendations do you have to change or improve our Operation and Management? <br />-Better communication & friendlier staff <br />-In person appointments <br />-Different formation options for submitting Rx Packet (via online portal) <br />-Staff does not answer phone or return calls <br />Family Self-Sufficiency <br />7. What recommendations do you have to change or improve our Family Self-Sufficiency <br />Program? <br />- <br />Clear communication of program specifics. <br />- <br />What are the benefits of the program, how will joining affect my participation in housing. <br />- <br />Provide more resources in the newsletter. <br />8. What recommendations do you have to encourage and motivate more assisted-families to <br />join our Family Self-Sufficiency Program? <br />-Better presentation explaining incentives and providing examples <br /> <br />