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<br />EXHIBIT A <br /> <br />28 March 2005 <br /> <br />Ms. Debra Kurita <br />Assistant City Manager <br />City of Santa Ana <br />20 Civic Center Plaza <br />Santa Ana, CA 92702 <br /> <br />Michael S. St. Vincent <br />PO Box 292939 <br />Nashville, TN 37229 <br />(888) 453-1949 <br />mstvincent@secure-idea.com <br /> <br />Ms. Kurita: <br /> <br />As we recendy discussed, the City of Santa Ana is planning to leverage the experience and support <br />capabilities of the centralized Information Systems (IS) division to make improvements within the <br />Fire Department. I appreciate your interest in providing me with the. opportunity to serve the City <br />through a review of existing systems and planning for the improvements to assist the City in <br />preparing the technology support plan. If the City decides to engage my services, the specific areas <br />for this effort would be: <br />Infrastructure review - In planning for improvements to City systems at the Fire <br />Department, a review of existing systems will help surface issues to address in a high-level <br />plan. With the assistance of appropriate City staff, I will collect general documentation to <br />determine the appropriateness and function of existing core computing systems and <br />networks. Interviews will provide detail that is not apparent in the documentation, <br />including near-term expected uses, future needs, utilization, and success/ failure histories <br />of equipment deployed. Outcomes include: <br />High-level diagram and inventory of Fire Department systems in-place <br />Identification of significant technology issues for immediate remediation <br />Technology risks and opportunities (obsolete systems, technologies reaching <br />end-of-life in industry) <br />Prioritized areas for improvement to support next -step upgrades <br />Fire Department Technology Plan - To provide requirements useful for the City in <br />developing and implementing new or improved services, documentation of the <br />requirements for the "desired state" systems will gathered or created. With the assistance <br />of the Fire Chief and/ or designated staff, I will distill the requirements for the desired <br />system including: <br />Documentation of technical objectives of City in support of the Fire <br />Department, including specific systems where identifiable <br />Technology risks and opportunities (potential concerns with deployment) <br />High-level diagram and inventory of systems after deployment <br />Prioritized areas for conversion and recommended plan <br />Specific Service Level Agreement (SLA) requirements for IS support <br /> <br />70f8 <br />