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<br />touchy feely and hard to quantify. The WIB as well as the general public is interested in <br />the cost effectiveness of this system and wants to put real numbers to the outcomes <br />beyond on what is provided by the performance results published yearly. They are <br />interested in the big picture and want to see if a Return on Investment study can be <br />accomplished given the hard to pin down benefits the workforce investment system offers <br />to the public as they search for meaningful employment and a livable wage. <br /> <br />This Return on Investment (ROI) study will need to review and analyze various types of <br />data gained by surveying a sample of the general public (WIA calls these clients "Core <br />A" or "universal access" customers in that they do not have to be enrolled in WIA to use <br />the services at the one-stop) that utilized the WORK Center during July 1, 2003 through <br />June 30, 2004 Each person utilizes the one-stop and its resources to varying degrees and <br />with varying results. Funding for the one-stop also comes from different federal and local <br />sources depending on which partner the person actually used. Some customers will <br />utilize the WORK Center's services seyeral times before getting a job wbile others may <br />only visit once with varying degrees of satisfaction. It is from these complexities that the <br />WIB wants the ROI study to focus in Phase II. <br /> <br />The one-stop offers a multitude of services provided by different partners as mandated by <br />the Workforce Investment Act as well as each partner's own rules and regulations. To <br />determine overall effectiveness, the ROI study must also understand the services <br />provided in order to evaluate them in a meaningful manner and to determine their <br />effectiveness. Some of the partners at the WORK Center, other than the one-stop <br />operator, include the State Employment Development Department and the Department of <br />Rehabilitation, Orange County Social Services Agency, Goodwill, and Santa Ana <br />College. Their contributions mayor may not be actual funds and in some cases, it is the <br />donation of a staff person's time. Some of the services provided at the WORK Center <br />include a variety of workshops, access to job orders via computer, postings on the job <br />order board, want ads, usage of computers for job search, resume preparation and email <br />access, use of copy and fax machines and free out going mail for resumes. All of these <br />services are provided to assist universal access customers in obtaining employment with <br />very little staff help needed. If unfamiliar with the operations at the one-stop. proposers <br />mav visit the WORK Center for a tour of the universal access services. Contact Carlos <br />de la Riva at 714-565-2629 to make arrangements. <br /> <br />The WORK Center has a database of all customers during the study period, wbich <br />includes the names, addresses and phone numbers of persons who used the one-stop <br />during the study period. This database is several thousand strong and will provide the <br />contractor an ample amount of people from which it can select its sample. The WORK <br />Center will attempt to obtain base wage data for the sample selected which will provide <br />the contractor with wages which can be used to evaluate pre-employment and post- <br />employment wages of the selected customers during the study period. If this data cannot <br />be made available for the study then the contractor will need to obtain it from the <br />customers therefore it is suggested that the survey questions include inquires about pre <br />and post wages if the person obtained employment during the period being studied. Some <br /> <br />4 <br />