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<br />EXHIBIT F <br /> <br />\,... <br /> <br />MASTER SUPPORT AGREEMENT <br /> <br />THIS MASTER SUPPORT AGREEMENT (this "Maintenance Agreement") is <br />entered into on the ~ day of ~, 2005 between POSITRON PUBLIC <br />SAFETY SYSTEMS CORP. ("Positron") and THE CITY OF SANTA ANA (the <br />"Customer"). This Maintenance Agreement is made pursuant to and incorporates by <br />reference the terms and conditions of the City of Santa Ana Computer Aided Dispatch <br />Primary Agreement (the "Agreement") made by and between Positron and the Customer. <br />Except as set forth in this Maintenance Agreement, the Parties agree that the terms and <br />conditions of the Agreement apply and are incorporated by reference into this <br />Maintenance Agreement. All capitalized terms not defined in this Maintenance <br />Agreement shall have the meanings set out for such terms in the Agreement. <br /> <br />1.0 DEFINITIONS <br /> <br />"Call Center" means Positron's team of first level support technicians providing help <br />desk service. <br /> <br />\,... <br /> <br />"Force Majeure" means acts of God, explosion, flood, lightning, fire, epidemic or <br />accident; war, hostilities, (whether war be declared or not), invasion, act of foreign <br />enemies; rebellion, revolution, insurrection, terrorist act, military or usurped power of <br />civil war; riot, civil commotion or disorder; strikes, lock-outs or other industrial actions <br />or trade disputes of whatever nature; any cause or circumstances whatsoever beyond the <br />Parties' reasonable control. <br /> <br />"Hardware" means the hardware set forth in the Quotation. <br /> <br />"Maintenance Services" means the maintenance services set forth in this Maintenance <br />Agreement. <br /> <br />"Quotation" means ExhibitB. <br /> <br />"Site" means the location where the System is installed. <br /> <br />"Software" means the software set forth in the Quotation. <br /> <br />"System" means the Hardware and Software collectively. <br /> <br />"System Cutover" means the day the System is put into operation, i.e., goes live. <br /> <br /> <br />\..- <br /> <br />~ <br />