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<br />2.0 TERM <br /> <br />\.... <br /> <br />The Maintenance Services shall commence on the date of System Cutover and shall <br />continue for a term of five (5) years (the "Software Term"). Thereafter, the Maintenance <br />Services may be renewed for successive one-year terms or a period mutually agreed upon <br />by Positron and the Customer (each a "Renewal Term"). Positron shall provide the <br />Customer with an amended proposal at least ninety (90) days prior to the expiration of <br />the Software Term or a Renewal Term (collectively "Term"). The Customer shall <br />provide Positron with its decision to continue to receive Maintenance Services at least <br />sixty (60) days prior to the expiration of any Term. <br /> <br />3.0 MAINTENANCE SERVICES SCOPE <br /> <br />Positron shall provide the Customer with the Maintenance Services set out in this <br />Maintenance Agreement for the Software and Positron-manufactured Hardware. <br /> <br />3.1 Software Maintenance <br /> <br />\".. <br /> <br />Positron shall provide the Customer, for the Software Term, with the most recent <br />versions of the purchased Software, minor and major releases, and problem workarounds. <br />The Customer is responsible for installation of all of these releases. Should the Customer <br />prefer to have Positron deploy a new release, Positron shall schedule appropriate <br />personnel to perform the upgrade on a mutually agreed upon date at Positron's then <br />current prices for such services. <br /> <br />3.2 Support Services <br /> <br />Positron shall provide the following support services during the Term: <br /> <br />(a) Positron's Call Center shall be accessible twenty-four (24) hours a day, seven (7) <br />days a week; <br /> <br />(b) Spare parts shall be delivered to the Site within forty-eight (48) hours if the part is <br />unavailable from local stock. <br /> <br />"-' <br /> <br />