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<br />'"-r . <br /> . <br /> . <br /> . <br /> . <br /> . <br /> . <br /> . <br /> . <br /> . <br /> <br />'"-r <br /> <br />'-' <br /> <br />Positron Public Safety Systems Corp. <br />~:lf. <br />City of Santa Ana - Training Program Description <br /> <br />Page 17 of <br /> <br />March 17, 2004 <br /> <br />Configure Incident Data <br />Configure Agent Data <br />Configure System Data <br />Use diagnostic tools <br />Administer application databases and system performance reports <br />Understand the use of third party software <br />Import a Pre-configured Data file <br />Troubleshoot the system <br />Manage and put in place contingency plans <br />Manage Back-up and data storage cycles <br /> <br />DURATION OF COURSE <br /> <br />Positron proposes a complete course planned for up to fourteen days (14) including hands on exercise <br />sessions. <br /> <br />COURSE CONTENT <br /> <br />This course comprises the following areas: <br />. Understanding and Analyzing Trace files <br /> <br />. Defining the error messages <br />. Interpreting the warnings and errors <br />. Finding the source of the error <br />. Identifying trace messages <br />. Turning off tracing <br />. Turning on specific traces <br /> <br />. Using diagnostic tools <br /> <br />. Usage of Windows 2000 Administrative Tools Suite <br />. Database Monitor program <br />. PBL TRACER <br />. DIAGVIEW <br /> <br />. Database administration for Positron products <br /> <br />. Determining problems in SQL <br />. Confirming stored procedures were completed <br />. Running stored procedures manually <br /> <br />. Understanding the specific use of the third party software <br /> <br />. Microsoft SOL <br />. BaCkup Exec <br />. Setting up PC Anywhere <br />. Windows RAS installation and configuration <br />. Installing and using WinZip32.exe <br />. Configuring time services for Win2000 <br /> <br /> <br />The Infonnation contained In this proposal is proprietary to Posnron and is offered solely for the <br />purpose of eveluation. It may not be disclosed to third parties without prior written pennlsslon from <br />Posnron. <br /> <br />II POSITRON <br />