MANAGEMENT PARTNERS, INC. (2005 Dispatch Analysis)

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PLAN OF WORK The following Plan of Work provides an overview of the activities that Management Partners will undertake during this assignment. We recommend the scope of work and deliverables discussed below in order to address the stated needs of the Project Cities. Activity I - Initiate Project Management Partners will begin this project, as we do for all of our assignments, with a careful learning phase. We will begin this project with a planning meeting to fine-tune the scope and address project logistics such as finalizing interview schedules and timetables. We will also discuss the written information (budgets, staffing plans, work plans, training records, maintenance standards and records, performance measures, etc.) that we will want to obtain for review, and begin that process. Prior to this meeting we will have formulated an agenda and an information request to discuss at the kickoff. The project start-up activity will lay the basis of the partnership between our project team and staff from the Project Cities. These activities will insure that we approach this project in a manner that blends staffs knowledge and experience with the outside expertise provided by Management Partners. It will afford the opportunity to share information and to refine the project schedule so that it is comfortably integrated with other work demands that the staff must continue to handle, even as this project proceeds. Activity 2 — Conduct Review of Current Operations Activity 2 will focus on completing an evaluation of how the existing system works and if a partnership between the Project Cities might provide the opportunity to improve services and/or better control the growth in expenditures. We will work with staff from the Project Cities to review current dispatch service operations and identify potential improvements. This will be done in an objective manner using standard industry practices and standards articulated in NFPA standards, OSHA and insurance rating criteria, as well as requirements under state and federal law. Interviews with fire service personnel will also be an important part of this activity to assess the adequacy of training and resources. During this activity we will complete the following specific tasks 1. Review data regarding the current operations of Metro Net and Santa Ana fire dispatch for participating Project Cities. 2. Research Huntington Beach facility options and prior research with respect to other facility options. 3. Identify current and potential funding requirements and sources. 4. Complete an analysis of current system strengths and weaknesses. 5. Summarize results. Once this analysis has been completed, Management Partners will meet with management in the Project Cities to discuss the results. Activity 3 — Evaluate Consolidation This stage of the project will focus on the potential for improving performance by consolidating dispatch services among the Partner Cities. This part of the project will also include a review of the financial tools potentially available to address existing and future needs. In addition to looking at the potential benefits, as well as the barriers or complications, associated with a