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<br />N-2000-0 74 <br /> <br />E@SIGMA <br /> <br />INSURANCE NOT REQUIRED/WAIVED <br />WORK MAY PROCEED <br />CLERK Of COUNCIL <br />DATE: C-~-Oo (. <br /> <br />Of <br /> <br />SimplifYing Your Future'" <br />SIGMA DATA SYSTEMS, INC. <br /> <br />('7 <br />rlF <br /> <br />April 24, 2000 <br /> <br />Mr. Michael Emandes, Personnel Operation Manager <br />City of Santa Ana <br />Personnel Services Dept <br />20 Civic Center Plaza, M24 <br />Santa Ana, CA 92702 <br /> <br />SUBJECT: SIGMA IV EXTENDED TECHNICAL SUPPORT <br /> <br />Dear Sigma Customer: <br /> <br />Your Extended Technical Support (ETS Program) will expire on July 1,2000. Enclosed is an <br />invoice for renewal. <br /> <br />The renewal of your Technical Support contract entitles you to unlimited toll-free telephone <br />support on all SIGMA IV related matters, upgrades to SIGMA IV, our KIOSK and Job <br />Analysis/WRIPAC programs, on-line documentation, and discounts on training seminars, <br />software modules, options and licensed users. <br /> <br />Please sign and return a copy of the ETS Certificate to us along with the Information Update <br />Form. If you do not wish to renew your ETS Program, please notify us within THIRTY (30) <br />DAYS from the date of this letter. The cost for technical support for those who do not have the <br />ETS program is based upon the time spent assisting you. The cost is four dollars ($4.00) per <br />minute, with a $60.00 minimum charge for the first fifteen minutes. Customers not in the ETS <br />Program will need a P.O. number or verbal purchase order commitment when they call for <br />support. <br /> <br />Our objective is to provide you with the best support available. Please call us with any <br />questions you may have about your agreement. <br /> <br />Sincerely, <br /> <br /> <br />e~~~ <br /> <br /> <br />Office Manager <br /> <br />6367 East Tanque Verde Roed' Sune 110' Tucson, AZ 85715 <br />5201721_1191.8001677-1275' (FAX! 5201721-1459' www.gosigma.com <br />