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<br />E"'SIGMftTechnicar Support Certificate <br />~ SIGMA IV Software <br />City of Santa Ana <br /> <br />.f.lnw6@'ti(lGd~cf(licfI'Wa61i'2ertificate ("Certificate") sets out the terms of the SIGMA IV <br />SIGMl\r@lA1l'Pf~~!III!!i;tIN@:am (the "ETS Program"). Your right to participate in the ETS <br />Program is subject to your payment of $2,715.30 ($2,520.00 + sales tax of $195.30) to Sigma Data <br />Systems, Inc. The fee is based on the number of modules, options, and users licensed to your <br />agency. <br /> <br />2. Participation in the ETS Program entitles you to receive: <br /> <br />a. Upgrades to the SIGMA IV Software for which you are licensed. Upgrades to the SIGMA IV <br />Software are designated by a change in the number to the right of the decimal point of the <br />release identification: e.g. Version 4.8 is the 8th upgrade to SIGMA IV <br /> <br />b. Sigma KIOSK program (Upon request). <br />c. Sigma JOB ANALYSIS PROGRAM and WRIPAC Manual (Upon request). <br />d. Unlimited toll free telephone support Monday through Friday. 7:30 AM to 4:30 PM MST. on <br />all SIGMA IV related matters. <br />e. SIGMA IV on-line documentation in Windows@ 3.X or Windows@95 format. <br /> <br />f. Fax back technical support documents. <br />g. Significant discounts on additional modules, options, and licensed users. <br /> <br />h. Discounts on training seminars. <br />i. Significant discounts on SIGMA V, currently under development. <br /> <br />3. The one I (one) year period during which you may participate in the ETS Program begins on the <br />renewal date show on this Certificate pursuant to receipt of payment. <br /> <br />4. Please designate primary and alternate SIGMA IV administrators on the Information Update Form. <br /> <br />5. Ifyollfail to notify liS thatyolI will NOT be renewing YOllr ETS Program and .,llOuld Sigma Data <br />Systems, Inc. provide goods or services in good faith without notification of non-renewal, you are <br />liable for the full cost of sllch good., or services provided ill good faith. <br /> <br />Beginning date of support: July 1,2000 <br />Expiration date of support: June 30. 2001 <br /> <br />Licensee-bll~j S ~ <br /> <br />Date: 5- /I-Q 0 <br /> <br />SIGMA DATA SYSTEMS, INC. <br /> <br />Licensor: OL.." /i/'~~ <br />/resident <br /> <br />Date: April 24, 2000 <br /> <br />6367 East Tanque Verde Road' Suita 110 . Tucson, AZ 85715 <br />5201721-1191 . 800/677-1275' (FAX) 5201721-1459' www.gosigma.com <br />