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<br />. <br /> <br />. <br /> <br />Because of our strict attention to accuracy, less than 0.5% of re- <br />evaluations result in a recommended additional allowance. This <br />translates into saved administrative costs for the claims department <br />by eliminating the necessity to reissue checks and duplicate work. <br />Documentation of this record is available upon request. <br /> <br />12. What is your average bill review percentage of savings. both of <br />the gross and net? <br /> <br />With permission granted from the following accounts (chosen for <br />their geography and exposure similarities), the following are their <br />experiences for the month of March 2000: <br /> <br />Garden Grove Unified School District: <br />Santa Ana Unified School District <br />City of Pasadena <br /> <br />34.89%/33.04% <br />31.02%/29.82% <br />47.86%/46.46% <br /> <br />. Are duplicate bills calculated as 100% of savings? <br /> <br />No. Duplicate bills are not considered in the savings <br />measurement. <br /> <br />. How are duplicate billings segregated from calculations? <br /> <br />Monthly summary reports provided to the client clearly identify <br />the number of duplicate bills received and re-reviewed at no <br />charge to the client. Although this number is tracked, it is <br />not calculated into the total number of bills for reporting the <br />average percentage of savings. <br /> <br />13. What is your average PPO percentage of savings. both of the <br />gross and net? <br /> <br />Garden Grove Unified School District: <br />Santa Ana Unified School District: <br />City of Pasadena: <br /> <br />41.53%/38.02% <br />38.96%/35.90% <br />53.77%/51.28% <br /> <br />Because LaM does not own any PPO network or the contracts, <br />our documented savings are not subject to over-billing by the <br />providers for the purpose of inflating these figures. <br /> <br />14. What is your average return on investment (ROI)? <br /> <br />Garden Grove Unified School District: <br />Santa Ana Unified School District: <br />City of Pasadena <br /> <br />3 <br /> <br />1 to 11.83 <br />1 to 12.87 <br />1 to 21.60 <br />