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24SEVEN Version 2.6 Telestaff Interface Configuration <br />CompuDyne Proprietary <br />1. OVERVIEW <br />This guide is intended to help you install and maintain the 24SEVEN TeleStaff Interface. It will give <br />you recommendations and requirements about the configuration and setup of the 24SEVEN TeleStaff <br />Interface and PDSI TeleStaff to work with the 24SEVEN RMS application. The systems must be <br />precisely configured to work together, and improper configuration will cause failure of the information <br />transfer. <br />1.1 TRANSFER PROCESS OVERVIEW <br />Tiburon has designed the 24SEVEN TeleStaff Interface to work with PDSI TeleStaff 2.0 and greater. <br />We are currently not compatible with older versions of PDSI TeleStaff. The interface uses the Gateway <br />Manager supplied by PDSI, utilizing the pitcher and the catcher to export TeleStaff information into an <br />XML file. The 24SEVEN TeleStaff Interface consists of two windows services to capture and process <br />the XML files produced by the catcher. The two services are the 24SEVEN TeleStaff Processor and the <br />24SEVEN TeleStaff Poller. <br />PDSI's Gateway Manager captures data from TeleStaff whenever a Roster change is made, at a specified <br />time interval, for a specified date range (set in the pitcher configuration). It then writes this data to a <br />specified XML file, in a specified directory (set in the catcher configuration). <br />The two- 24SEVEN services each perform a unique function. The Poller will capture XML files on the <br />hard disk and place them into a Microsoft Message Queue (MSMQ), for processing. The Poller captures <br />' files from the directory, at a specified time interval, which is set by the system administrator. The <br />Processor monitors the MSMQ, processes the XML messages, and places the information into the <br />database. If the Processor returns an error, then the XML message is placed into a recovery queue and an <br />error message is written to the system event log. <br />The two- 24SEVEN services are both configured by their configuration files, which are files in located in <br />the directory with their executables. <br />1.2 REQUIREMENTS <br />There are some requirements for both the 24SEVEN TeleStaff Interface and configuration of your <br />TeleStaff application and Gateway Manager to work properly with the 24SEVEN TeleStaff Interface. <br />24SEVEN TeleStaff Interface Requirements <br />• Microsoft Message Queue (MSMQ) <br />• NET Framework v1.1.4322 or later <br />• SQL or Windows Authentication access to the 24SEVEN database server <br />• Run as a user which is allowed to run as a Windows Service <br />• Microsoft Data Access Components (MDAC) 2.6 or later <br />• 24SEVEN database version of 1.000.229 or later <br />PDSI TeleStaff and Gateway Manager Requirements <br />• TeleStaff version 2.0 or later <br />• • Gateway Manager version 2.0 or later <br />CompuDyne Proprietary <br />t-ompuuyne December 29, 2005 Page 1 <br />