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24SEVEN Version 2.6 Telestaff Interface Configuration <br />CompuDyne Proprietary <br />0 2. INSTALLING THE INTERFACE <br />• <br />This section will walk you through installation of the 24SEVEN TeleStaff Interface. <br />2.1 INTERFACE SERVICES <br />The 24SEVEN TeleStaff Interface can be placed on any computer that has access to the SQL Server that <br />contains the 24SEVEN database. We normally recommend installation of the interface on the <br />Application server, in normal server configuration, but it is very flexible and can be installed on any <br />machine that meets the requirements. <br />The 24SEVEN TeleStaff Interface consists of two separate windows services, which need to be installed <br />separately and each configured. The two services are the 24SEVEN TeleStaff Processor, and the <br />24SEVEN TeleStaff Poller. <br />By utilizing the Application server for these processes, it allows the 24SEVEN application to distribute <br />its processing across several computers. Creating an NFIRS Incident Export is a good example of this <br />type of process, and should be run on the application server because it may take longer than normal <br />processing time. Therefore, a user can continue using the application while the export is being created. <br />Here are the steps for installing the 24SEVEN TeleStaff Poller: <br />• Unzip the contents of the TeleStaff Poller.zip from Tiburon, into a directory. e.g. C:Aspoller <br />• Make sure all of the files in the zip file are extracted into that one directory. <br />• Go to Windows Start > Run, and start a command prompt by typing in cmd. <br />• Register the 24SEVEN TeleStaff Poller Windows Service in the registry by typing in the following <br />command: <br />C. I WINDOWSIMicrosofGNE71 Frameworkl v1.1.43221Install U&exe <br />"c:1 tspollerl TSPollerService.exe" <br />• Make sure the paths to the InstallUtil.exe and TSPollerService.exe are correct. <br />• You will need to edit the TSPoller.exe.config with the proper settings (seethe Configuration section). <br />Here are the steps for installing the 24SEVEN TeleStaff Processor: <br />• Unzip the contents of the TeleStaff Processor.zip from Tiburon, into a directory, e.g. <br />C:Asprocessor <br />• Make sure all of the files in the zip file are extracted into that one directory. <br />• Go to Windows Start > Run, and start a command prompt by typing in cmd. <br />• Register the 24SEVEN TeleStaff Processor Windows Service in the registry by typing in command: <br />C: I WINDOWSIMicrosofLNE71 Frameworkl v1.1.43221InstallUtit exe <br />"c: I tsprocessorl TSService.exe" <br />• Make sure the paths to the InstallUtil.exe and TSService.exe are correct. <br />• You will need to edit the TSService.exe.conf : g with the proper settings (see the Configuration <br />Section). <br />CompuDyne Proprietary <br />CompuDyne December 29, 2005 page 2 <br />