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Attachment B Info Link Orange County — Orange County's 2 -1 -1 Calling System Description of Cost Requests Consultants — Disaster Preparedness Plan and Call Center Protocols Documents— A consultant will be hired to conduct a full evaluation of our telecommunication needs, our computer network needs and emergency protocols. After thorough assessment of our current capacity; software and hardware expansion needs for various types and degrees of disasters will be incorporated by the consultant into a written disaster plan as well as personnel protocols. Various types of disasters relate to fire, tsunami, earthquake as well as acts of terrorism. Degrees of a disaster pertain to a neighborhood being impacted, to a city or region of our county being impacted to a countywide disaster as well as some attention to responsiveness related to mutual aid agreements with other surrounding county's. Additionally the protocols and plan will address issues pertaining to remote service delivery in event our current facility is not operational. Having a tangible plan and internal protocols as a Standard Operating Guide for emergencies is critical for a 2 -1 -1 Call Center based on our role as a public information and referral source during small and large scale disasters. Ensuring we are prepared to expand our service equipment and personnel in the event of large scale emergency that would evoke a high call volume into our center is important to the entire countywide response system because of our role as public information versus emergency responder. Plus our role is one of long term recovery which is often an overlooked aspect of disaster response efforts. Preferably Orange Door Consulting will be utilized due to our current working relationship and their knowledge of our service delivery, our other technology experts and their experience with developing materials of this nature. "Static" Disaster Database — WebInform a product of Strategic Organizational Architecture (SOA, is an industry specialized software developer for 2 -1 -1 Call Centers. This consultant because of their development role for the existing product will be contracted with preferably to develop this specialized database feature that will allow authorized WebInform users to access disaster related resources more easily. Our existing database is comprehensive in nature and has numerous health and human resources that would not be relevant during a disaster. For ease of access and narrowing referrals to disaster resources this segmented database would be vital in a disaster situation. Because of the sophisticated way resources can be coded this will allow staff to touch each record of service and code in ways that allow easy searching for specific disaster types, again types of disasters vary and in some cases types of referrals differ for a fire, a tsunami or an earthquake. The developer fees are for the development of the database feature that will allow easy view and search as a disaster database. Also due to the nature of our call center and preparedness for a disaster impacting Internet access to our typical database, this database will also be loaded on local servers as well as remote servers that can be accessed as a saved static data source in the event the intemet is not accessible. Monthly updates of this database will be uploaded for up to date information access.