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Attachment B <br />Message Display System — A message system for the call center is crucial in times of disaster <br />when updates are happening quickly. In our environment updates for public information might <br />includes such things as road closures, decontamination sites, shelter openings, and food <br />distribution locations. A message display system allows for easy display of critical messaging to <br />all call handlers - easy view within the center. A projector will allow us to project these key <br />messages with support of a laptop onto a visually accessible screen in our call center. <br />Redundant Server — The primary server site for our WebInform database is in San Diego. Many <br />lessons have been learned about the value of a redundant server site far away from a service area <br />in the event of a catastrophic disaster occurs locally. Our primary site could go down due to local <br />intemet accessibility, equipment failures or actual damage to the server farm in San Diego. The <br />redundant servers site would allow for access via an alternative intemet web address if local <br />damage to our primary server occurs. If there is not intemet access at all the static disaster <br />database would be utilized in this instance. Basically the redundant site is security of access to <br />our entire database which will include the disaster database focus pages in the event of damage or <br />system failure locally. Accessing our data for the purpose of public information is critical to our <br />service delivery. <br />