A-2006-113 - Laserfiche WebLink

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. . 1 WTW requirements under the Welfare and Institutions Code, CDSS regulations or 2 Manual of Policies and Procedures. 3 4. ADDITIONAL CONTRACTOR RESPONSIBILITIES 4 4.1 Welfare Fraud: 5 4.1.1 If welfare eligibility of support services payment fraud 6 is suspected of the participant, CONTRACTOR shall report the suspected fraud 7 to COUNTY or COUNTY's contracted CalWORKs WTW Case Manager. 8 4,1. 2 If servi ce provi der fraud is suspected, CONTRACTOR sha 11 9 report, in writing, the suspected fraud to ADMINISTRATOR. 10 4.2 Complaint Response: 11 4.2,1 Contractor shall develop. operate. and maintain procedures 12 for recei vi ng, i nvesti gat i ng. and respondi ng to servi ce provi der and 13 parti ci pant comp 1 a i nts. i nc 1 udi ng Ci vi 1 Ri ghts comp 1 ai nts. CONTRACTOR sha 11 14 provide ADMINISTRATOR. in a format approved by ADMINISTRATOR. information 15 pertaining to such complaints within two (2) business days of the complaint. 16 4.3 Outside Contacts: 17 4.3.1 CONTRACTOR sha 11 immedi ate ly inform COUNTY' s WTW Program 18 Manager. or a designee. of any inquiries from elected officials. their 19 representatives. participant advocates, or the press, and immediately provide 20 information permitting ADMINISTRATOR to respond. 21 4.3.2 CONTRACTOR shall consult wi th COUNTY's WTW Program 22 Manager. or a designee. prior to initiating contact with elected officials. 23 their representatives, participants advocates of the press, 24 4.4 Utilizing Computer Information Systems (CIS): 25 4.4.1 CONTRACTOR shall use COUNTY provided CIS to receive 26 referra 1 s and to record data regardi ng servi ces provi ded. COUNTY sha 11 27 provide a designated number of CONTRACTOR's personnel with sufficient training 28 necessary to operate the equipment. track cases, generate requi red reports. (WBC0406) 3 of 11 (April 19. 2006)