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Exhibit A: Statement of Work <br />This task is considered complete when the primary JCMS and third party application software has been <br />installed on the SAPD hardware and has been certified by Abbey Group to be operational. <br />Task 3: JCMS Configuration <br />Objective: Configure JCMS for Santa Ana and provide instruction to Santa Ana on configuration <br />procedures. <br />Task Description: <br />Conduct all JCMS software tailoring that is the responsibility of Abbey Group based upon standard and <br />ordinary site-specific set up processes (i.e., modifying site-specific information such as headers/footers, <br />etc.). Abbey Group will conduct administrative training to facilitate configuration of JCMS. Abbey Group will <br />conduct on-site training for designated Santa Ana personnel so Santa Ana personnel acquire the <br />knowledge necessary to enter all the data in the JCMS database tables to configure the available <br />parameters to meet Santa Ana's operational needs of the JCMS system. <br />Responsibilities: <br />Abbey Group shall: <br />a. Tailor and unit test proposed application software that has been designated for installation and in <br />accordance with the RFP and the Change List. Instruct Santa Ana personnel, including the JCMS <br />system administrator, on completing the entry of data in the JCMS database tables. <br />b. Instruct training participants on the configuration options for system functionality. <br />c. Provide phone support for participants of the class after training has been completed. <br />d. Upon notification by Santa Ana that all configuration has been completed, the assigned Abbey <br />Group engineer shall spot-check select parameters and databases for accuracy and <br />completeness. <br />Santa Ana shall: <br />a. Assign appropriate personnel, to include the JCMS system administrator and other participants of <br />the JCMS Pre-Configuration Workshop, to attend the JCMS Configuration training course. <br />b. Complete the entry of all data in the JCMS database tables prior to the Train the Trainer course. <br />Completion Criteria: <br />This task is considered complete when Abbey Group has provided the described training to Santa Ana <br />personnel. <br />Task 4: ]CMS Subsystem Interfaces <br />Objective: Develop, install and test all JCMS Subsystem Interfaces. <br />Task Description: <br />Once the equipment and software have been installed on Santa Ana's premises, all remaining local and <br />remote interfaces as specified in the list of deliverables in the contract documents will be developed, <br />installed and tested. <br />11 <br />