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Exhibit A: Statement of Work <br />Ana technical personnel on the operation and support of JCMS subsystem per Attachment A-5. The City <br />will receive at least 30 days of training (user and technical combined). One (1) set of user and technical <br />documents will be provided for each installed system. The training will be provided by members of Abbey <br />Group's training personnel (unless some other arrangement is made by mutual agreement of Abbey <br />Group and Santa Ana). <br />Responsibilities: <br />Abbey Group shall: <br />a. Provide JCMS training for Santa Ana Technical and Training staff members for all installed JCMS <br />software, as defined in the attached training plan and on a mutually agreed to schedule. Training <br />will be provided on all standard shifts, not to exceed eight (8) hours per twenty-four (24) hour <br />period. <br />b. Provide one (1) complete set of printed training materials in the form of reproducible black & white <br />masters and machine-readable documents in Microsoft Word 2000 or higher format, based upon <br />Abbey Group's documentation standard at the time of delivery. Documentation may not be <br />password protected. <br />c. Provide one (1) complete set of technical and user manuals for all Abbey Group subsystems <br />installed in the form of reproducible black & white masters and machine-readable documents in <br />pdf., Microsoft Word 2003 or higher format, based upon Abbey Group's documentation standard <br />at the time of delivery. Documentation may not be password protected. <br />d. Allow Santa Ana to videotape any training class for the purpose of presentation to future Santa <br />Ana training classes. <br />e. The number and duration of training classes to be provided are defined in the attached Training <br />Plan. <br />Santa Ana shall: <br />a. Designate and assign personnel to receive training in groups not to exceed the class size listed in <br />the training plan. <br />b. Santa Ana will provide the necessary classrooms, facilities, materials, copies of documentation, <br />networks and lines to data terminals, personal computers and PC operating system software, and <br />related equipment to support training classes. This includes one full-function workstation per <br />student, one full-function workstation for the instructor, an LCD, a projection screen, a whiteboard <br />and connectivity to the server. <br />c. Provide sufficient copies of the documentation supplied by Abbey Group to support all students in <br />the training classes. <br />d. Ensure that appropriate Santa Ana Training personnel and system administrator are available to <br />actively participate in the scheduled training programs. <br />e. Ensure that Santa Ana personnel to receive JCMS training are proficient in the use of Microsoft <br />Windows functionality. <br />f. Provide any desired video taping equipment and services for the purpose of taping training <br />classes for the purpose of future training of Santa Ana staff. <br />g. Assume responsibility for travel and per diem expenses for Santa Ana staff for any off-site training <br />classes selected by Santa Ana. <br />Completion Criteria: <br />This task is considered complete when the scheduled technical and user training on each installed <br />subsystem is completed and associated documentation provided. <br />15 <br />