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SOFTWARE SUPPORT AGREEMENT <br />TABLE OF CONTENTS <br />1.0 DEFINITIONS...........................................................................................3 <br />2.0 TERM........................................................................................................3 <br />3.0 SUPPORT FEE(S)....................................................................................4 <br />4.0 TELEPHONE SUPPORT..........................................................................4 <br />5.0 SOFTWARE ERROR CORRECTION......................................................5 <br />6.0 SOFTWARE UPDATES...........................................................................5 <br />7.0 LIMITATIONS...........................................................................................5 <br />8.0 EQUIPMENT, SUBCONTRACTOR SOFTWARE AND HARDWARE, <br />AND SYSTEM SOFTWARE.................................................................... 8 <br />9.0 LIMITATION OF LIABILITY.....................................................................8 <br />10.0 DISPUTE RESOLUTION..........................................................................9 <br />11.0 SEVERABILITY......................................................................................10 <br />12.0 FORCE MAJEURE/EXCUSABLE DELAY.............................................10 <br />13.0 CONSTRUCTION AND HEADINGS......................................................10 <br />14.0 WAIVER.................................................................................................10 <br />15.0 ENTIRE AGREEMENT...........................................................................11 <br />16.0 APPLICABLE LAW................................................................................11 <br />17.0 ASSIGNMENT........................................................................................11 <br />18.0 NOTICES................................................................................................12 <br />19.0 GENERAL TERMS.................................................................................12 <br />ADDENDUMA................................................................................................15 <br />ADDENDUMB................................................................................................16 <br />Santa Ana Software Support Agreement <br />V3.3 02/06 Copyright © 2006 TriTech Software Systems — Confidential & Proprietary <br />Unpublished: Rights reserved under the copyright laws of the United States <br />Page 2 of 23 <br />