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1 <br />3 <br />4 <br />i <br />6 <br />7 <br />8 <br />9 <br />]0 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />Z1 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />provide ADMINISTRATOR, in a format approved by ADMINISTRATOR, information <br />pertaining to such complaints within two (2) business days of the complaint. <br />4.3 Outside Contacts: <br />4.3.1 CONTRACTOR shall immediately inform COUNTY'S WTW Program <br />Manager, or a designee, of any inquiries from elected officials. their <br />representatives, participant advocates, or the press, and immediately provide <br />information permitting ADMINISTRATOR to respond. <br />4.3.2 CONTRACTOR shall consult with ADMINISTRATOR'S WTW Program <br />Manager, or a designee, prior to initiating contact with elected officials, <br />their representatives or participants advocates of the press. <br />4.4 Utilizing Computer Information Systems (CIS): <br />4.4.1 CONTRACTOR shall use CIS to receive referrals and to <br />record data regarding services provided. COUNTY shall provide a designated <br />number of CONTRACTOR'S personnel with sufficient training necessary to operate <br />the equipment, track cases, generate required reports, etc. CONTRACTOR, in <br />turn, shall provide this training to any subcontractors that will have on-line <br />access to CIS. COUNTY shall provide and maintain the necessary data <br />processing equipment, including personal computers. CONTRACTOR shall provide <br />a secure location for such equipment. <br />4.4.2 CONTRACTOR shall ensure that its personnel understand the <br />uses of CIS and follow CIS procedure. <br />5. FORMS <br />5.1 ADMINISTRATOR shall provide CONTRACTOR with a camera-ready copy of <br />all mandated forms. CONTRACTOR shall duplicate and distribute the forms to <br />subcontractors as needed. <br />6. FACILITIES <br />/// <br />/// <br />(wBCO6on <br />4 of 13 <br />(April 9, 2007) <br />