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Coordinator <br />Micro Support Technician <br />Yes <br />Yes <br />5 <br />PC Hardware Repair <br />Technician <br />Yes <br />Yes <br />Unique Qualifications /Experience {ref. section 2.2.i} <br />SoftMaster has a number of unique qualifications which distinguish us from other firms <br />including: <br />We have experienced and highly qualified technical consultants on staff who <br />thoroughly screen potential candidates for depth of technical knowledge and ability to <br />apply that knowledge. This allows us to better assess the real world skills of our <br />candidates and how those skills will apply in the workplace. <br />We provide 24x7 on -call backup support for any position that we staff. Because we have <br />a number of senior technical resources on staff, we can call upon them for help in <br />emergency, time - sensitive situations or when knowledge of a specific technology is <br />required to resolve issues. Examples of these situations include complex database <br />recovery scenarios, network outages, and mission critical application issues. <br />• We are experts in the technologies for which we provide resources and are thoroughly <br />familiar with the market place and availability of resources. This allows us to quickly <br />target sources for candidates and to advise the City on market conditions. <br />• We regularly conduct client satisfaction surveys as well as interviews with clients to <br />gather feedback on our consultants' performance. This formal feedback process lets us <br />identify corrective actions, if needed, and to focus on ways to continually improve the <br />quality of our services and processes. <br />