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employment verifications. In addition, we work with the client to arrange security access and communicate client work rules and policies. By taking care of many of these tasks before the consultant begins work, we allow the consultant to be productive from the very first day. Performance Monitoring and Evaluation After a consultant begins work for our client, we regularly monitor their performance, evaluate their performance in relation to the client's needs, and provide feedback and support to both the consultant and client. If any human resource - related issues arise, SoftMaster steps in to mitigate and correct these issues. Candidate Quality (ref. section 2.2.k) SoftMaster's mission is to provide the highest quality information technology consultants at reasonable rates. While we do provide consultants at all experience levels in order to meet our clients' needs, we focus on providing Senior Level resources at reasonable billing rates. Many of our consultants were formerly employed by vendors or major consulting companies such as Oracle, Delloitte and Touche, and Unisys Professional Services. On average, our consultants posess more than 13.5 years of industry experience. As mentioned, we do provide resources at all skill levels in order to meet the needs of our clients' specific job requirements. However, in each category, we strive to identify and retain only the most skilled resources with the particular skillset and rate ranges that meets a job requirement. We may not send our clients as many candidates as other firms, but those clients regularly tell us that the candidates that we do provide them are always much more qualified than they are accustomed to seeing. Many of our consultants possess industry certifications that further document their level of skills. These include Oracle certified DBA's, PMP certified project managers, lava certified developers, and a wide range of Microsoft Certified Professionals. In the last category, virtually all of our Infrastructure consultants possess some form of Microsoft Certification such as MCSE, MCSA, MCDBA, MCDST, or MCP. Training Programs (ref. section 2.2.1) SoftMaster provides numerous training opportunities to keep our consultants up to date on the latest technologies. As mentioned, previously, SoftMaster maintains partnerships with key software vendors in order to have access to the latest software as well as training opportunities. We have partnerships with several companies of interest to the City including: • Microsoft (Certified Level Partner) • Oracle • Business Objects (Crystal Reports) We have several categories of training opportunities available to our consultants: April 2007 27