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• <br />1. GENERAL BACKGROUND AND OBJECTIVE <br />1.1 DEFINITIONS <br />• <br />The following words as used in this Request for Proposal (RFP) shall be understood to refer <br />respectively to: <br />Word in RFP Definition <br />Cit The Cit of Santa Ana, California. <br />Close-out Close-out is the event in which the City Data Center Staff accepts and <br /> approves the Vendor's response to the City's request for service and <br /> marks the end of service needs for the s ecific incident. <br />Contractor Means the same and is used interchan eabl with the term "Vendor." <br />Data Center The City of Santa Ana data center support team who may initiate and <br />Staff close-out a re uest for service under the terms of this A reement. <br />De artment The several Cit de artments and a encies therein. <br />Firm Means the same and is used interchan eable with the term "Vendor. <br />Pro oser The erson, firm or cor oration res ondin to this RFP. <br />SLA Service Level Agreement is the set of quantified values and descriptors <br /> which measure the quality and speed of the Vendor's response to services <br /> identified under this A reement <br />Vendor A person, firm or corporation responding to this RFP and may be selected <br /> by the City to enter into an agreement with the City to provide data center <br /> maintenance and support services. For the purposes of this RFP, <br /> "Vendor" is s non mous with "Pro oser." <br />SMS Response: Read and acknowledged. <br />1.2 OVERVIEW OF CITY DATA CENTER HARDWARE <br />The City of Santa Ana operates two data centers: (a) the City Hall data center and (b) the Santa <br />Ana Police Department data center. A summary of the pertinent hardware in these data centers <br />is listed in Table A. <br />Table A. Summary of City of Santa Ana data center hardware <br />Model Descri tion Quanti <br />262586-B21 IP Console Switch Box, 3x1x16 13 <br />P1139AV Netserver LC2000r 3 <br />P1797AV Netserver LH3000r 2 <br />P2483A Netserver LH3000r 2 <br />D5002A Netserver LH3r 1 <br />D5004A Netserver LH3r 1 <br />D6972A Netserver LH4r 1 <br />D8563AV Netserver LH4r 3 <br />D6964AV Netserver LPr 4 <br />P1739AV Netserver LPr 3 <br />D5989 Netserver Rack Stora a/12 Arra Enclosure 3 <br />302970-B21 Stora eworks SCSI Arra Enclosure 21 <br />P1831AV Netserver LP2000r 9 <br />P4636AV Netserver LP2000r 1 <br />