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<br />-_J <br />SMS, Systems Maintenance Services, Inc. was incorporated in Massachusetts in 1981. Over the past 25 <br />years, SMS evolved from a small local service provider to a $25MM firm with over 140 employees working <br />from twenty-three facilities nationwide. <br />Effective January 1, 2006, SMS founder Thomas Welch retired selling the company to Frontenanc <br />Company. Senior management includes long time SMS executives Mr. Joseph Scordino, President and <br />Thomas C. Welch, Vice President. Frontenac Company executives, Mr. Don Doctor and Mr. Steve Favory <br />round out the executive management team as CEO and CFO, respectively. <br />Systems Maintenance Services (SMS) provides computer systems maintenance services, primarily to the <br />middle-market enterprise customers for their high-end and mid-range servers. SMS focuses on servicing <br />clients' HP/Compaq/DEC, Sun, IBM and Dell platforms operating in mission-critical service environments. <br />SMS successfully competes with large original equipment manufacturers based on local presence, <br />responsiveness and pricing. <br />2. MAXIMUM of three references of clients for which your firm provides similar data center support. <br />[relates to section 5.2] <br />Reference One: <br />Name of Client Miller Brewin <br />Location of Client's data center/s Irwindale, CA; Milwaukee, WI; Trenton,OH; GA; NC <br />Knowled eable contact Mr. Tom Brinton <br />Contact's hone number 626-969-6283 <br />Brief descri tion of a of su ort rovided 7x24, 2-hr IBM and HP AI ha Servers <br />How Ion has su ort been rovided? 2" ear of contract <br />Reference Two: <br />Name of Client Los An eles Times <br />Location of Client's data center/s Los An eles, CA <br />Knowled eable contact Mr. Joe Shea <br />Contact's hone number 213-237-4445 <br />Brief descri tion of a of su ort rovided 7x24, 2-hr and 7x24, 4-hr. IBM RISC s stems <br />How Ion has su ort been rovided? 5 ear of contract <br />APPENDIX A Proposal Response Fonn <br />(Continued) <br />Reference Three' <br />Name of Client Healthcare Partners <br />Location of Client's data center/s Irvine, CA <br />Knowled eable contact Mr. Jim Geier <br />Contact's hone number 310-630-2302 <br />Brief description of type of support provided 7x24, 4-hr and 5x9, 4-hr. HP Alphaservers and <br />Proliants <br />How Ion has su ort been rovided? 8 ear of contracts <br />3. In the last three years, has any client of data center support and maintenance services: <br />(a) Terminated their agreement with your firm for cause? <br />If yes, explain: <br />(b) Initiated legal action against your firm relating to these services? <br />If yes, explain: <br />[relates to section 5.2] <br />• No ^ Yes <br />• No ^ Yes <br />4. Essential Requirements <br />