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LAWSN <br />Training Facility Requirements <br />The City is responsible for providing training facilities capable of accommodating the number of users to be <br />trained identified in the Training Plan. The training facilities will accommodate 10 users per classroom, with an <br />individual workstation for each user. Each workstation must meet the minimum PC requirements, with the <br />enQuesta client loaded prior to training activities. <br />Classroom setup must include: <br />Projector with interface to a computer <br />Projection screen <br />Telephone and connection needed for technical support <br />Network printer <br />White board or two (2) flip charts <br />Dry erase markers <br />Pencils for each participant <br />Note paper for each participant <br />High speed internet access <br />Personal electronic devices (cell phones, pagers, iPods, etc.) are not permitted in the classroom. Participants <br />may not bring work related or personal materials that are unrelated to the training into the classroom. <br />Training Tools and Materials <br />Training tools and materials are used to support the training programs delivered by Subcontractor and to <br />provide End Users with comprehensive reference materials following go -live. <br />The City receives a single complete set of all training materials, made available via System and Software's <br />Customer Web Portal. Materials are provided in electronic portable document format (PDF) for distribution to <br />as many users as required and can be produced in unlimited copies for use by the Client. Documentation <br />includes: <br />Standard Process Assistance Guides <br />Standard User Guides <br />Standard Training Documentation <br />Standard System Administration Guide <br />Standard Reports Catalog <br />Standard Process Assistance Guides. <br />System & Software's on -line library of Standard Process Assistance Guides provide instructions for the best <br />practice execution of each standard process in enQuestaTM. This library of on -line documentation is a form of <br />"quick reference" for users who have already learned about a task and need some assistance while performing <br />the task. <br />Users can customize Standard Process Assistance Guides through the use of enQuesta TM Workflow <br />Management Process Assistance tool. The tool serves as a "content manager' with which authorized City <br />users can customize existing processes in the standard library, create new processes from scratch, manage <br />images used in documents, and upload existing documents in PDF or Word format. The City's users <br />responsible for customizing the content will need to complete Course #2050 - Workflow Management Process <br />Assistance Administrator Portal course. Systems & Software provides standard templates for process guides <br />for baseline documentation within the online content management tool to assist users with processes. <br />SOW- SantaAna- 12Feb08 vFinal_v2.doc Confidential 78 <br />