INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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LAWS%ON The City will provide accurate balancing reports, generated from source systems, to enable the above - described comparisons, for each extract. The City is to approve proceeding with final conversion based upon successful completion of testing as defined in the Acceptance Test Plan. For the final conversion, the City will process through the close of business day, run the bill calc without printing bills, and stop all activity and backup the database, and complete all data extraction activities. Subcontractor will then execute the conversion programs. After the conversion has finished, the City will work with Subcontractor to conduct the validation review, a billing run will be done on the enQuestaTM system, and all balances will be reconciled to the billing that was run on the legacy system prior to conversion. When all balances are accounted for and validation routines are complete, the City will sign off on acceptance of the conversion. Approval of the final conversion of data will occur no later than when the City begins to use enQuestaTm during normal business operations. Effort Estimate The estimated effort for conversions is based on our current understanding of data conversion requirements as summarized above and assumptions based on our experience with similar conversions. Significant changes in requirements and /or assumptions or delays /lack of availability of data to be converted will be documented and confirmed using the Project Change Control Procedure. 10. Product Training and Documentation City Responsibilities In order to learn enQuestaTm effectively, users need to have a working knowledge of Microsoft Word and Microsoft Excel. All users must be proficient using a mouse, and must be familiar with using an Internet Explorer web browser prior to attending enQuestaTM training. It is the City's responsibility to train any users that do not have this level of competency prior to enQuestaTM training. Participants who have not completed pre- requisite training are not permitted to participate in the course. It is the City's responsibility to provide training at a later date. The User /Training Matrix can be updated with new users (in accordance with the section above) up to thirty (30) days prior to the start of any training program, at which time the User/Training Matrix is frozen. The City may swap out users already defined in the program to accommodate attrition of existing employees. The City's Project Team will coordinate user enrollment for each class and rescheduling requirements as necessary. They are responsible for communicating to Subcontractor the number of participants enrolled in each class after the User/Training Matrix is frozen. The City is responsible for ensuring appropriate time is made available for users to participate in every training course they are enrolled in, according to the finalized User /Training Matrix. If users are not provided with such time, it is the City's responsibility to provide training at a later date. The City is responsible for notifying all participants of training schedules at least 10 days prior to any scheduled training. The City is responsible for loading and testing the enQuesta client software prior to training delivery. Training can not take place until it is verified this has taken place. The City is responsible for ensuring that all training participants bring printed copies of the appropriate training materials to each class. It is the City's responsibility to ensure that users attend classes in a punctual manner. Users arriving more than ten (10) minutes late for a course are not permitted to participate. If a course has less than 50% attendance after the first ten (10) minutes of scheduled course time, Subcontractor reserves the right to cancel the training. It is the City's responsibility to provide training at a later date. SOW- SantaAna- 12Feb08 vFinal_v2.doc Confidential 77