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LAWS4N <br />Classroom requirements and logistics necessary to support the training program. <br />Subcontractor reserves the right to adjust course durations based on the finalized <br />Training Plan. <br />The training program includes: <br />enQuestaTM Project Team Training <br />End User Training <br />System Administration Training <br />Systems & Software's Technical Trainer will supply a PC for their use during training <br />activities. <br />Project Team Training <br />Systems & Software's enQuestaTM Project Team Training Program is designed to provide the participants with <br />a working knowledge of common processes in enQuestaTM. This training will prepare the enQuestaTM Project <br />Team to actively participate in Testing activities. <br />Project Team Training is conducted in Subcontractor's enQuestaTM training environment. The Project Team <br />Training curriculum does not include the City's specific processes, interfaces, or modifications to enQuestaTM <br />End User Training <br />The purpose of the enQuestaTm End User training program is to ensure that participants are confident using <br />enQuestaTM to conduct their daily job functions prior to go -live. <br />Subcontractor delivers End User training to all participants identified in the finalized User /Training Matrix, <br />according to their specific job functions. End User training utilizes Standard Training Materials. <br />Subcontractor's approach to End User training is a synchronous training program that includes instructor <br />delivered training, hands -on exercises, and distance learning technology (WebEx). <br />The enQuestaTM Course Catalog identifies the course titles and standard course durations. It defines in detail <br />the objectives, audience, and pre- requisites for each course. <br />Product Testing <br />All testing will be conducted in the Training/Testing environment. The Training/Testing environment will be <br />refreshed periodically as required throughout the testing period. <br />SOW- SantaAna- 12Feb08 vFinal_v2.doc Confidential 80 <br />