INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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LAWS%ON • Re- creation of an existing customer report. The remaining 2 days of the workshop will consist of hands -on mentoring of the City's personnel in the conversion of additional reports based on the previously supplied prioritized inventory. Workshop attendees must have previously attended the appropriate Crystal Reports training or have an intermediate working knowledge of the tool. Following the enQuesta Reporting Portal workshop, Subcontractor will continue the "as -is" conversion of reports based on the previously provided prioritized inventory for an additional 48 hours. In the event that the City requires additional Subcontractor services beyond the workshop and the 48 hours of conversion, these services will be billable on a time and materials basis. City Responsibilities Ensure that key reporting personnel successfully complete the enQuesta Reporting Portal workshop. The City resources may require an additional technical understanding of not only the tool but of supporting languages as well (SQL). The City is responsible for the generation of all reports outside the scope of this document and is therefore required to have resources within the Utility that possess the requisite skill sets. So that Subcontractor may work with the City to port forward a set of current operational reports (detail described under Subcontractor responsibilities), the City will: • Provide a prioritized inventory of current legacy reports no less than 4 weeks prior to the enQuesta Reporting Portal workshop. • Provide written specifications, including business purpose, frequency of execution, intended audience no less than 4 weeks prior to the enQuesta Reporting Portal workshop. • Provide the actual legacy report, including first and last page from the executed report, for all reports being sent to Subcontractor no less than 4 weeks prior to the enQuesta Reporting Portal workshop. Adherence to all 3rd Party Software maintenance requirements for the City's enQuesta Reporting Portal server, including: • Business Objects Crystal Reporting XI — Users who wish use the tool must have a licensed copy of the reporting software loaded onto their PCs. • Oracle Communications Thin - Client software. • Personal computers utilized by end -users who wish to take advantage of enQuestaTm Reporting Portal's ability to export Excel type information, will need to have Microsoft Excel or an Excel viewer installed. SOW- SantaAna- 12Feb08 vFina1_v2.doc Confidential 82