INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

Home Browse Search

to system navigation, terminology and overall concepts to allow- them to move quickly into speci tic instructor -led Course content. S&S Response: All training will be delivered in instructor lead format using Systems & Sot ware's standard training materials. CBT is considered out of scope for this proposal. 12) What will your role be in configuring and customizing CBT to make it a useful tool for on -going training for City staff? Lawson Response: The CBT provided by Lawson in the «'eb Based training library is not configurable by the City. It is prepackaged course contend fior 24:7 access by City staff. Should the City wish to deploy a configurable tool to , -reate CBT content, that toot is Lawson "s Learning Accelerator, which is not included in Lawsort's proposal. The Learning Accelerator provides authoring, testing and support tools that can be used by City staff with solid computing skills and Learning Accelerator training. Training is provided to allow statfto create multiple outputs, including: • Fully animated simulations of the software in action • Interactive practice sessions • 'rest simulations to treasure proficiency Lawson will provide the City with a demonstration of the Learning Accelerator functionality if they so desire. S&S Response: All training will be delivered in instructor lead format using Systems & Software's standard training materials. CBT is considered out of scope for this proposal. 13) What provisions will be made for a "sandbox" (i.e., training environment) for City staff during implementation, and after go -live? Is there any additional licensing cost associated with maintaining a training environment after go- live? Lawson Response: Training data is downloaded into a product line from the client support site on an as needed basis. The initial training data is downloaded as part of the software installation. This task requires very little time (about I hour). If' training data needs to be "refi'eshed" the training product line with training data can be copied over or deleted with new trainin <., data downloaded fi•oni the website. Training data is used during the initial project team training and follow up Application Exploration exercises. It is rarely used after those tasks are completed. The City technology- team is trained to create new product lines and download training data as part of the training they will attend, and is also reinforced as knowledge transfer during the system installation. These tasks are conducted throughout the project as the fitnetional teams work through their configuration and testing. Lawson training data is readily available from the Lawson client support site on an "as needed" on going basis by the City at no additional charge. Ongoing training of City staff will use a "copy"' of an existing product line as the training sandbox. Product lines are created and refreshed as needed. There is no additional licensing cost associated with creating and maintaining additional product lines. S &S Response: Systems & Software implements a Test;Train environment during the implementation, which will remain post go -live for training and testing needs. Knowledge Transfer 14) What is your expectation for the role of less formal (compared to classroom training) knowledge transfer in this implementation? Lawson Response: Please see response to (16) below. S &S Response: The customer has 1-1 series of knowledge transfer opportunities throughout the implementation project. Using the knowledge gained in Project Team Training, the customer will actively participate in the Business Process Review. The Business Process Review event includes a demonstration of enQuesta standard workflows whereby the customer continues to gain familiarity of the system features and functionality. Lawson Software — Confidential 40