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Lawson will provide the City with a demonstration and services estimate of the Learning Accelerator product <br />if they so desire. <br />S &S Response: All training will be dcliv:;red in instruclol- lead fiormat using Systems <�, S tlwa e's standard <br />training materials. CBT is con. idered out ol'scopc fir this 1,�roposal. <br />B. Customized documentation (documentation that incorporates the City policy and procedure with the software <br />procedures). <br />LanN son Response: Please see the response to (C} below. <br />S &S Response: Customized dueu:nentatiun is considered out ot'scope for this proposal. <br />C. On -line help and customized on -line help <br />Lawson Response: I -awson assumes the City will be responsible for the creation of customized <br />documentation, online help and customized on line help. End User documentation and Customized help will <br />be based upon the scenarios provided by the City and the script templates provided by I -awson that will be <br />used during the Conference Room Pilot prototype testing and System Testing activities of the project. These <br />scripts include screen shots of the configured system that will become the basis of the End User training <br />materials and customized documentation. <br />S &S Response: cnQuesta's ltorkflow Process Assistance Tool is populated with standard on -line process <br />help. CnSton izations to the standard library of processes is considered out of scope for this proposal, however <br />the client will have the ability to customized and. or add to the standard library using the \Vorkflow Process <br />Assistance Tool. <br />D. "Sandbox" (i.e., training) environment; for how long does the City have access to the Sandbox environment. <br />Lawson Response: Training data is downloaded into a product line from the client support site on an as <br />needed basis. The initial training data is downloaded as part of the software installation. This task requires <br />very little time (about I hour). If training data needs to be "refreshed" the training product line with training <br />data can be copied over or deleted with new training data downloaded from the website. Training data is used <br />during the initial project team training and follow up Application Exploration exercises. It is rarely used after <br />those tasks are completed. The City technology team is trained to create new product lines and download <br />training data as part of the training they will attend, and is also reinforced as knowledge transfer during the <br />system installation. These tasks are conducted throughout the project as the functional teams work through <br />their configuration and testing. Lawson training data is readily available from the Lawson client support site <br />on an '.as needed" on going basis by the City at no additional charge. <br />S &S Response: The Test./Train environment remains available to the client post go -live. <br />Report Writing/Workfiows <br />1) What training is included to familiarize City staff with your report writing and workflow development tools? <br />Lawson Response: Lawson is providing training for process flow, as well as a 10 day onsite LBI workshop for <br />report writing. These classes are detailed in the team training table located in the Traming, Strategy plan section of <br />this response. <br />S &S Response: Systems & Software is providing a one week on -site workshop focused on ReportNet training and <br />mentorship of the City's reporting personnel. The first 2 days of the workshop will consist Systems & Software <br />training the City's reporting personnel in the enQuestaTna Reporting Portal package. Training will consist of: <br />Overview of Framework Manager (C'ognns' supplied metadata modeling tool), C'ognos Configuration, the <br />enQuestaT '11 Resource Center (F...RC), and hands -on exercises where S &S will mentor the City's reporting personnel <br />through the re- creation of an existing report. The remaining 3 days of the workshop will consist of hands -on <br />mentoring of the City's personnel in the conversion of actual reports based on the previously supplied prioritized <br />inventory. <br />Lawson Software — Confidential 43 <br />