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LAWS4N <br />Lawson Reporting Services <br />Smart Notification (note: <br />Assumes Crystal Reports <br />proficiency) X 80 Design <br />Process Flow Administration X 32 Design <br />Total Lawson Business <br />Intelligence Training Hours 112 <br />F" a <br />Design Studio X 16 Design <br />Learning Accelerator X 16 Design <br />Total Lawson Development <br />Tools Training Hours 32 <br />Total Estimated Lawson <br />Project Training Hours 760 <br />Learning Accelerator Scope <br />At the conclusion of implementation team training and with the final acceptance of Lawson setup, configuration, <br />and modifications, Lawson will kick -off the end -user training development project. This project will use Lawson <br />Learning Accelerator to develop end -user training in the form of Learning Accelerators. This approach drives <br />Lawson adoption, helping to ensure that end users are confident and able to use Lawson. This project also <br />results in the creation of end -user documentation. <br />The City will use Lawson's "Getting Started" engagement model to develop end user training. This engagement <br />model will leverage the Lawson knowledge achieved by the City implementation team and the design and <br />development skills of the City Training Organization. The Getting Started engagement model described in the <br />table below includes Lawson Learning, who provides a project team lead and content developers to supplement <br />the City team. <br />This engagement model recognizes that the City: <br />• Desires to build and retain Lawson knowledge <br />• Requires a process by which the City can update user documentation and training as they add and /or <br />modify business procedures <br />SOW- SantaAna- 12Feb08 vFinal v2.doc Confidential 40 <br />