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LAWSN <br />• Assist in the migration between databases <br />• Consult on web service centers <br />• Provide Internet Product consulting services <br />• Provide Security consulting services <br />• Provide system administration knowledge <br />Technical Consultants. Design, develop, and test required modifications, interfaces, and reports in the scope of <br />this Project. <br />The Technical Consultants will: <br />• Provide development tools consulting services <br />• Recommend data access techniques <br />Roles to be provided by Subcontractor: <br />Project Manager. Works directly with the City Project Manager and Lawson Project Manager to plan, execute, <br />and monitor the Project. The Project Manager develops the Project plan with assistance from the City. The <br />plan will encompass the Project tasks that need to be accomplished and the sequence in which they should <br />occur (the "Project Plan "). <br />The Project Manager will: <br />• Schedule the Project's consulting and training activities <br />• Provide regular status reports to the City <br />• Develop jointly with the City Project Manager, the initial implementation plan <br />• Help ensure team understanding of objectives and methodology <br />• Provide strategy recommendations for conversions and interfaces <br />• Assign and manage Subcontractor resources <br />• Serve as the escalation contact at Subcontractor <br />• Attend & participate in Project status meetings <br />• Report on issues and concerns affecting the Project <br />• Identify and help resolve issues <br />• Identify and allocate appropriate resources <br />Business Lead <br />Working within the project plan defined by the Project Manager, assumes responsibility for functional process <br />content of a specifically defined project. Includes process analysis, application configuration, and <br />implementation support. <br />Implementation Consultant(s) <br />Installation /implementation and training related to enQuesta application software. Support customers in their <br />use of the enQuesta systems. Perform support desk/call center operations. Perform fit analysis /requirements <br />matching sessions. Help ensure customer satisfaction and timely resolution of issues. Assist Project Manager <br />and Business Lead. <br />Interface Programmer(s) <br />Responsible for programming the enQuesta side of interfaces. <br />SOW- SantaAna-12Feb08 vFinal_v2.doc Confidential 54 <br />