INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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LAWSN All roles to be provided by the City apply to both Lawson and enQuesta unless specified. Roles to be provided by Lawson: Practice Director. Responsible for regular communication to the City senior executives on Project status, issues, successes, and coordinates risk and change management of the Project. This is an oversight role and is not considered a full time position. The Practice Director will: • Provide strategic direction • Attend Project Decision Team and Planning meetings • Monitor the progress of work associated with the Project • Help resolve Project issues with Lawson and the City Project Managers • Work with the City in the escalation process, as required • Help maintain the overall relationship between the City and Lawson Project Manager. Works directly with the City Project Manager to plan, execute, and monitor the Project. The Project Manager develops the Project plan with assistance from the City. The plan will encompass the Project tasks that need to be accomplished and the sequence in which they should occur (the "Project Plan "). The Project Manager will: • Schedule the Project's consulting and training activities • Provide regular status reports to the City • Develop jointly with the City Project Manager, the initial implementation plan • Help ensure team understanding of objectives and methodology • Provide strategy recommendations for conversions and interfaces • Assign and manage Lawson consulting resources • Serve as the escalation contact at Lawson • Attend & participate in Project status meetings • Report on issues and concerns affecting the Project • Identify and help resolve issues • Identify and allocate appropriate resources Business (Application) Consultants. Possess a concentrated knowledge base in a suite of application products and use this knowledge to assist the City during the Project. Their core competencies include a business background in the applications being implemented and experience training on Lawson products. The Business Consultants will: • Identify and recommend system setup alternatives and advantages using best practices • Assist the City in adding parameters to the system per the recommended system design • Recommend business procedures to increase the efficiency of the application and functional use of the product • Recommend cycle processing for job stream setup • Identify Conference Room Pilot scenarios and setup for execution of the pilot • Recommend conversion methodologies, assist in data mapping and conversion verification • Provide production support upon going live Systems Consultants. Address specific information system needs related to Lawson system administration. The System Consultants will: • Install software — Lawson delivered Products, Relational Data Base if contracted by the City, and Internet Products SOW- SantaAna- 12Feb08 vFinal_v2.doc Confidential 53