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City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closety associated to the service that will be provided and place an "X" next to it then <br />answer the auestion below. Please note the trarkinn that is invnlvari with Chic +i. i+, <br />Place an <br />"X" next to <br />one <br />Activity <br />Activity/ <br />Program <br />City Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Low- and <br />Track program participants <br />90% of program <br />Number of persons assisted: <br />Accessibility for the <br />Moderate- <br />that were linked to services <br />participants will be linked to <br />-with new access to a service <br />purpose of creating <br />Income <br />sought. <br />services sought. <br />-with improved access to a service <br />Suitable Living <br />Services <br />-where activity was used to meet a <br />Environments <br />quality standard or measurably <br />improved quality, report the number <br />that no longer only have access to <br />substandard service <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Al client calls will be logged in a Call Log by the volunteer. The client will be informed that data is being <br />collected and asked for name, age, gender, city, income, head of household, family size, ethnicity/race and <br />reason for calling. Each call with collected data plus resolution is logged into our automated call <br />reporting/outcomes program, JABR. Clients that require follow-up are flagged on both the Call Log and in the <br />automated program. <br />The Executive Director, or assigned staff, reviews Call Logs and JABR reports on a daily basis. Reports are <br />provided to the Board of Directors monthly for review. The Board also does a quarterly and year-end review. <br />txnlblt A-1 <br />Page 1 of 1 <br />