Item 13 - Purchase Order Support Services and Storage

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Page 36 of 48 Exhibit C: Requirements Contractor Verification. Contractor must be a manufacturer of a Product in the Band(s) it is awarded a Master Agreement. “Re-branding” a product that is manufactured by another company does not meet this requirement. If the Contractor ceases production, sells or assigns their manufacturing to another vendor, or otherwise no longer manufactures a product during the life of the Master Agreement the Lead State reserves the right to terminate the Contractor’s Master Agreement. Warranty and Maintenance. Contractor must ensure warranty service and maintenance for all products provided. The Contractor shall provide the warranty service and maintenance for all products on the Master Agreement. For third party products sold by the Contract Vendor that are not Contractor-branded, the Contract Vendor sells the third party products with the manufacturer or publisher’s standard warranty, license, and maintenance “as is”. The Contract Vendor will provide warranty and maintenance call numbers and assist the customer in engaging the manufacturer on warranty and maintenance issues. Website. Contractor must develop and maintain a URL to a web site specific to the awarded Master Agreement. Contractor’s Master Agreement website must offer twenty-four (24) hours per day, seven (7) days per week availability, except for regularly scheduled maintenance times. The website must be separate from the Contractor’s commercially available (i.e., public) on-line catalog and ordering systems. No other items or pricing may be shown on the website without written approval from the Lead State Mandatory Specifications: • Designated Baseline Price List(s) (e.g., MSRP, List, or Education) • Product and Service Schedule (PSS) • Product specifications, pricing, and configuration aids for the major product categories proposed that can be used to obtain an on-line quote, • Service options and service agreements available on the contract. Please refer to Paragraph 5. • Contact information for order placement, service concerns (warranty and maintenance), problem reporting, and billing concerns • Sales representatives for participating entities • Links to environmental certification, including but not limited to take-back/recycling programs, EPEAT, Energy Star, etc. Desirable Specifications: • Purchase order tracking • Information on accessibility and accessible products • Signed Master Agreement • Online ordering capability with the ability to remember multiple ship to locations (if applicable to product) • List of approved partners, if applicable Within 30 calendar days of the notice of intent to award a Master Agreement, Contractor must provide a sample URL of the Master Agreement webpage to the Lead State for review and approval. The Lead State will review and determine acceptability of the website format and data. If the information is determined to be unacceptable or incorrect, the Contractor will have 15 calendar days to provide revisions to the Lead State. After the Lead State approves the website, DocuSign Envelope ID: 87F53414-136E-413E-907B-A408CF7AA97C