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rant recipient procedures do not restrict the LWIA g staff in carrying out informal discussion <br />and resolution of any problems outside of and without resort to the formal complaint <br />procedure. <br />A. The following principles and rules apply to all complaints at all steps of the complaint <br />procedures: <br />1. All complaints must be made in writing within <br />o80ays of the Crdm nal activity. alleged <br />occurrence, except complaints alleging <br />fraud 2. All persons filing a complaint shall be free from e to informallyrresolvepheal, or <br />discrimination. Good faith efforts shall be Complainants have the right to <br />complaint prior to the scheduled hearing. <br />withdraw their complaints (in writing) at any <br />time <br />prior <br />correct tto the <br />haring. <br />but <br />complainant may amend his/her complaint <br />not to add issues. <br />3. Complainants shall have the right to be represented process. t their own expense by <br />person(s) of their choosing at all levels of complaint <br />4. Upon enrollment into employment or training, <br />participants <br />rticip ntn hall be <br />epro their <br />provided <br />with a written description of these procedures, <br />right to file complaints and instructions for filing. <br />An employer of participants, including private -for -profit employers of <br />so <br />participants, may use this or other complaint <br />npro edulution drerthey are oas <br />the participant is informed of the complait resolution <br />follow and the time frames governing review of complaints are met. <br />ividual who <br />A "participant", within the meaning of these <br />nderraCe ogram'fundeds an dby San a Ana <br />receives employment -training services u , P <br />LWIA. The Complaint Resolution Procedures ma c�se)'ned shalhbe avaerein ilable to <br />r the <br />alternative procedures which an employerY <br />participants to resolve disputes regarding items and conditions Howeveof employment <br />programs. <br />Of such participants in employment training <br />rocedures shall not be used to resolvsuch <br />neye who is notrainartecmant, as definec <br />rnnditions of employment of an em I <br />herein. <br />5. If a complaint does not receive a decisionat <br />etives athe n IA gatisfactorant 'ry pient decision, lion, <br />level <br />within 60 days of filing the complaint o <br />the complainant then has a right to request a review of the complaint by the <br />Governor. <br />7 <br />