Item 13 - Agreement for Security Services for City Events

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B Services Provided 10 A description of proposed services to be provided and how they meet the needs of the City as described in Exhibit I - Scope of Services. P P - 0 H > 'c o CSC has more than 50 years of experience in the security, guest services, and crowd management industry. This experience allows CSC to provide highly trained and skilled personnel for any requirements as listed in Exhibit I - Scope of Services. In addition when needed, CSC Orange County can receive support, both staff and logistical resources, from other CSC branches including San Bernardino, Los Angeles, and San Diego. Since CSC training is standardized throughout the company, outside staff integrate seamlessly with staff from the local office. As shown below, the City of Santa Ana can be assured that your events will be filled with well - trained, highly knowledge staff that are familiar with your policies and procedures as well as your management team. Staffing & Workforce - Building the Team Solid plans and effective management are im- portant, but it is the Event Services workforce that reflects the capabilities, culture and level of commitment of the entire organization. It is for this reason that CSC places such a strong em- phasis on the recruitment, administration, train- ing and support of this large group of personnel. Recruitment & Selection Focuses on managing and coordinating the pro- cesses to identify, attract, select, and assign labor to the various positions in the Security Services operation. • Recruitment - Being a large user of paid hourly staff, CSC's involvement would be- gin at the planning stages to ensure prop- er coordination and development of la- bor sources, applicant data management, screening processes, placement proce- dure, candidate communication and re- tention. • Staff Selection - Strategy and process to select staff from the identified pool. This process may be a mix of individual inter- views, group interviews, data analysis or recommendations from a third party (e.g., seconded positions) Staff Demand Analysis • Working closely with management, this function involves determining the optimal size of the Event Services workforce across all areas of the event. • Staff Estimation - Combining predeter- mined scope, staffing standards (Staff to Supervision ratios of 10 to 1 - relevant to area of responsibility) and base venue as- sumptions to review current staff demand and budget estimates Peak Headcount Dot Plans- Using staffing standards and site analysis review to de- termine the peak number of staff required in each venue. These plans will be tailored to each phase of the operation and type of shift. Shift Strategies and Staff Pooling - Using venue schedules and dot plans to create blank schedules, taking into consideration the optimal way to structure shifts, super- vise groups and redeploy personnel across all Event Services duties. This process will refine the staff estimations and maximize the utilization of the workforce. Staff Scheduling This process involves the merging of the staff de- mand and staff supply efforts. • Schedule Building -Utilizes the staff demand that has been previously deter- mined • Workforce Availability- Confirming the availability of the workforce for specific shifts • Rostering -Assigns staff to shifts, creat- ing individual work rosters. This process is reliant on a computer -based scheduling system provided by CSC/ProtaTECH. 5 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1