Item 13 - Agreement for Security Services for City Events

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• Roster Change Management -The ongo- ing management of changes to the initial rosters. It is not uncommon to average one change per individual. The following describes CSC's approach to orga- nizing and delivering Event Services. Operations Management drives the detailed planning and delivery of Event Services across the entire event project, with a particular emphasis on efficacy and consistency. These are key processes and outputs of this effort: Operations Management Meetings • Regular meetings with other departments and management, in accordance with operating structures. Event Timelines & Schedules Coordination • Coordination of Phases of Operations • Coordination of Daily Run Sheet preparation & Integrated Daily Run Sheet • Coordination of Venue Timeline (Day by Day Schedule) Planning Analysis • Review of Venue Plans for Event Services & related departments • Review of other departmental plans connected to the Event Services role • Review of policies and procedures. Special attention on site access and spectator restricted actions. Operational Documentation • Event Operations Plans and Operational Worksheets • Policies & Procedures • Event -time Reporting & Briefing Documentation • Post -Event Evaluation Reports Other Projects related to Event Services Operations • Contingency Planning • Coordination of Security Services duties related to Venue Emergency Response Plans • Event Services Communication involvement & reporting CSCemploysa numberofstrategies and processes to ensure effective operations and achieve high levels of service to customers and stakeholders, including: Daily Staff Briefings • Staff are briefed at every shift on the most up-to-date venue information, relating to a variety of issues including weather, transport, crowd numbers and changes to post instructions. Post Prioritization • Post Prioritization plans, which were devel- oped during the planning phase, are imple- mented to ensure staff is suitably allocated to cover the venue needs on any particular shift. Redeployment and Post Rotation • Staff retention is critical: rotation and re- deployment are built into the plan to keep staff interested in their role. Field Support Operations The Field Support Team handles a myriad of needs and helps keep staff motivated. Their tasks include: • Distribution of documents, maps and reports for staff • Distribution of equipment and supplies to team members • Paid staff sign in and sign out • Deployment of personnel into operational teams and positions on site Event Debriefing • Event debriefing sessions are conducted to maintain regular feedback loops and con- stantly improve operations during event - time. 6 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. A.