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D Firm and Team Experience
<br />Proposal shall include a profile of the firm's experience including the following:
<br />L A general description of the firm, including size and number of employees working di-
<br />rectly with the City on this agreement.
<br />V I-=- Fr,, I-=- o Contemporary Services Corpora-
<br />tion (CSC) is recognized worldwide as the pio-
<br />neer and expert in the crowd management field.
<br />CSC developed the concept of peer group secu-
<br />rity techniques, and through over five decades
<br />of continual refinement and evolution, CSC has
<br />successfully remained the leader in the crowd
<br />management and event security industry.
<br />CSC has a history of delivering exceptional ser-
<br />vices for events and venues from as small as one
<br />guest to multi -day events hosting hundreds of
<br />thousands. This broad experience has enabled
<br />CSC to build a knowledgeable group of profes-
<br />sionals with expertise in every crowd manage-
<br />ment application. In addition, CSC's internation-
<br />al network of managers and experts allows for
<br />an interactive flow of knowledge and resources
<br />to each client.
<br />Experience
<br />CSC has delivered services for every type of
<br />entertainment and sporting event, including
<br />34 Super Bowls, 9 World Series, 4 MLB All -Star
<br />Games, 10 NCAA Men's Final Four, 5 annual
<br />College Bowl Games, 4 NHL Finals, 8 NBA Finals,
<br />10 Olympic Games, 5 Presidential Inaugurations,
<br />4 Papal Visits, and 2 FIFA World Cups.
<br />Other relevant experience includes:
<br />• Formula 1 Grand Prix
<br />• PGA Championship
<br />• New York City Marathon
<br />• Coachella Valley Music and Arts Festival
<br />CSC also handles and manages some of the
<br />largest concert tours in the nation including U2,
<br />Tim McGraw, Rihanna, The Rolling Stones, Jay-Z
<br />and Beyonce, Guns N' Roses, and Taylor Swift.
<br />CSC's team of experienced managers effectively
<br />recruit, vet, hire, and train ambassadors who will
<br />represent both you and your venue and event in
<br />a professional manner.
<br />Its management team, corporate infrastructure,
<br />support, training, and quality supervision are
<br />what set CSC apart from other crowd manage -
<br />ment companies. CSC has found that investing
<br />its revenue and resources back into clients' pro-
<br />grams assures long-term success over short-term
<br />profits. Success is based on the continual focus
<br />of quality and innovation within the following
<br />four key areas: knowledgeable and experienced
<br />management, high quality workforce, world -
<br />class training, and cutting -edge technology.
<br />CSC's investment in systems, tools, and person-
<br />nel come together in a service designed to meet
<br />the needs of each client.
<br />Employee Owned Company
<br />In January 2019, CSC became an ESOP (Em-
<br />ployee Stock Ownership Plan). Being part of an
<br />ESOP company can provide unique rewards for
<br />employees. Participants in the plan can receive
<br />significant retirement benefits at no monetary
<br />cost to them. Research also shows ESOP compa-
<br />nies are more productive, faster growing, more
<br />profitable, and have lower turnover. In addition,
<br />an ESOP is a great way to enhance the compa-
<br />ny's ability to recruit and retain their workforce.
<br />Workforce
<br />Continual and forecasted recruitment, training,
<br />& execution of crowd management services
<br />for venues and events is the core competency
<br />of CSC. To accomplish this, we have aggressive-
<br />ly honed our recruiting. We have made heavy
<br />investment in technology to improve our online
<br />Hiring Portal, creating a true paperless environ-
<br />ment and streamlining the onboarding process.
<br />With its existing team of outstanding event man-
<br />agers, as well as targeted workforce recruitment
<br />and selection, CSC continually has access to the
<br />most qualified event staff available. These out-
<br />standing team members will ultimately be re-
<br />sponsible for contributing to the safety of your
<br />venue as well ensuring that every guest has an
<br />enjoyable event experience.
<br />Training
<br />CSC's event knowledge and expertise is dissem-
<br />inated to its staff through world -class training
<br />solutions. To ensure that team members are
<br />10 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation
<br />and is not to be reproduced, copied, or used without its express written permission. 1.
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