Item 13 - Agreement for Security Services for City Events

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5. L assigned to them. During this process the supervisor explains the specific purpose and responsibilities and the evacuation instructions for each post. In particular, supervisors point out the post-stander's safety and security responsibilities within the larger event. They review the written post orders with each individual Team Member to ensure they understand the responsibilities of their post and know what to expect during the event. Post Inspections-Afterassuming responsibility fortheir post, each CSC employee is responsible for conducting an inspection of his or her post to identify any hazards or unsafe conditions. These inspections include walking emergency exits and paths of egress to confirm they are open, accessible and free from obstructions. The pre -event inspection must be completed before the venue opens to the public. Any problems identified during this inspection are reported to the supervisor who relays them to the Unified Command Post for action. Once all CSC supervisors have reported "staffed and ready', the venue can be opened to the public at the direction of the client. Ingress Gates- Most venues open their en- trances 60 - 120 minutes before the event begins. The nature of the event will deter- mine the density of the crowd at opening. For example, concerts and other events that use General Admission (GA) seating, where people can sit in any available seat, will typ- ically have heavy ingress at opening. Howev- er, sports events have a very light ingress at opening and heavy ingress just before the game begins. During ingress, CSC personnel are concentrated in and around the venue's entrances. Physical security, access control, crowd management, and guest services are the focus during this time and, depending on the policies and procedures established by the client, CSC is conducting security in- spections of people and property entering the venue. Supervisors have demonstrated the proper search techniques and reviewed re- sponse procedures for prohibited, illegal, and suspicious items during their briefing so now they assist with the searches or help resolve problems as they arise as they monitor their posts. 7. Ingress Interior/Building Circulation -Concur- rent with gate screening, the interior staff will be tasked with further welcoming, directing and servicing the guest at the interior posts through seating assistance and answering guest questions. Additionally, these team members are an important safety compo- nent providing "eyes and ears" for observation, reporting, and response initiation of any inci- dents. 8. Incident Response - Any large sports or entertainment event generates a number of different incidents. Most of these incidents are relatively minor and are quickly resolved. However, spectator violence, severe weather, a fire, or the collapse of a railing or temporary structure can quickly create an incident that requires CSC to relocate spectators. CSC personnel in the area are typically the first resources on the scene of these events and they follow the basic response procedures they have learned through training. 9. Egress- Preparation for egress begins approxi- mately 30 minutes before the end of the event or earlier dependent upon crowd departure. The CSC Event Manager, in coordination with the client, law enforcement, and the Unified Command Post, repositions CSC personnel at "exit posts" to facilitate egress. Teams of CSC employees are positioned at stairwells, esca- lators, ramps, venue exits, and other common choke points to monitor and facilitate crowd movement. After the egress of the crowd, CSC Supervisors direct a search of their assigned areas of responsibility (AORs) for people who are still inside the building. This search pro- vides important training on how to search the venue during an emergency and it also helps identify maintenance issues and other haz- ards that must be corrected before the next event. Egress is often a critical time of the event as law enforcement units have typically been reassigned to traffic management posts outside of the venue and the responsibility for crowd movement falls to CSC. 20 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. N.