Item 13 - Agreement for Security Services for City Events

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iii. Description of deliverables and implementation plan. Proposer shall submit a general description of the deliverables, implementation plan, and timeline. R C S F� r E. CSC's implementation plan and general daily event operations are listed below. Standard Event Day Operation Outline 1. Employee Access Control consists of: 2 19 a. Positive identification and credentialing of CSC personnel. b. Audited distribution and collection of CSC's security uniform (i.e., shirts and jackets) c. Verification and validation of accreditation devices for access to restricted areas. All employees arriving at the event venue enter through the designated employee entrance where they and their personal property are searched by CSC ESOs. The search techniques, may vary from venue to venue, but typically include screening with a metal detector and a search of any property (bag search) they are attempting to carry into the facility. After screening, venue employees report to a specific sign -in area where their employee I.D. is verified and they are issued an event shirt with a unique serial number and temporary, event -specific credentials (e.g. wristband or paper hang tag). CSC employees must have all three forms of accreditation to exit the sign -in area and must display these items at all times while they are inside the venue. While in the sign -in area, CSC employees also receive event information and training aides such as timelines, maps and emergency response procedures. General Event Briefing - The CSC Event Manager gathers all hands for the general event briefing. This briefing is typically held about 1 hour before the venue opens to the public. Regardless of the event, this briefing follows a standard checklist that covers specific details in six broad categories and reviews the event materials (maps, event timelines, hot sheets, etc.) that were distributed to each employee during the sign in process. The general event briefing covers the following topics: c. General event timeline d. Important locations e. Venue policy and procedure f. Emergency procedures g. Questions and comments This briefing concludes with an overview of the emergency response procedures. Portions of this briefing may be assigned to other individuals or included within written post orders or other training aides. If necessary, this briefing may be delivered to separate shifts which are common for very large events that span several operational periods (12 hours). Employees who arrive late and do not attend this briefing are held in the sign -in area until they can be briefed about the event. At the conclusion of this briefing CSC Supervisors assemble the employees assigned to their deployment and move to their assigned area of responsibility as a group. 3. Supervisor Briefings - Immediately after the general event briefing, CSC Supervisors assume responsibility for the CSC personnel assigned to them in what is commonly referred to as "a deployment". Supervisors record the name, CSC ID number, uniform serial number, and equipment assigned to each individual on a deployment sheet and a duplicate. After leaving the briefing area, supervisors take their assigned employees on a tour of the supervisor's assigned area of responsibility (AOR). Supervisors provide a more detailed briefing that is appropriate for their area of responsibility. They also review venue policy and procedure, explain break procedures, and demonstrate specific skills and other event specific training (EST) assigned by the CSC Event Manager. The supervisor briefing concludes with a "brief back" and skill demonstration where individual CSC employees are asked to answer questions about their post responsibilities and demonstrate specific skills such as bag search or checking credentials. a. Guest Services Event Goals 4. Post Briefings -After briefing theirdeployment, b. Event/venue information each supervisor posts the CSC personnel This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1.