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(9) <br />PlanetBids system, https://www.planetbids.com/portal/portal.cfm?CompanylD=20137. <br />Proposers shall be responsible for monitoring the site to obtain information regarding this <br />solicitation. <br />F. UNDERSTANDING PROPOSAL <br />It is the responsibility of each Proposer to inquire about any criteria, condition, term, provision, <br />or requirement of the RFP that the Proposer does not understand. Responses to inquiries, if <br />they significantly change or clarify the RFP requirements or any aspect of the procurement <br />process, will be forwarded by addenda to all Proposers. The City will not be bound by any <br />oral responses to inquiries. By submitting proposals, Proposers assert that they have fully <br />read the RFP and any addenda issued by the City, the proposed Contract and any other <br />Contract Documents, and affirm that the terms and conditions stated therein are fully <br />understood and are acceptable to the Proposer. Each Proposer accepts the terms and <br />conditions of the Contract Documents and indicates their ability and willingness to perform <br />the requested services under such terms and conditions. Any exceptions to the terms and <br />conditions set forth in the Contract Document shall be submitted to the City by the deadline <br />to submit requests for information or clarification/questions set forth herein. <br />G. PROPOSAL CONTENTS <br />Proposals are to be prepared in such a way as to provide a straightforward, concise <br />delineation of capabilities to satisfy the requirements of this RFP. Colored displays, <br />promotional materials, photographs etc., are not necessary or desired. Emphasis should be <br />concentrated on conformance to RFP instructions, responsiveness to the RFP requirements, <br />and on completeness and clarity of content. Digital dividers and clear organization of content <br />and material are encouraged. <br />Statement of Qualifications (SOQ) <br />SOQ must include a Table of Contents and be limited to a maximum of 20 pages <br />(excluding City's required Certifications listed in Section VIII below; Proposal Cover <br />Letter, section dividers, table of contents, front/back cover pages). The page limitation <br />includes all appendices, attachments, and supplemental information. Additionally, SOQ <br />must include the following: <br />a. Cover Letter <br />Proposals shall include a letter signed by a principal or authorized representative who <br />can make legally binding commitments for the entity. Include type of business entity. <br />Cover Letter shall not exceed one page. <br />Cover letter must be addressed to the following City Project Manager: <br />Alejandra Gutierrez, City Project Manager <br />City of Santa Ana — Finance & Management Agency <br />20 Civic Center Plaza, First Floor Ross Annex (M-15) <br />Santa Ana, CA 92702-1964 <br />b. Services Provided <br />A description of proposed services to be provided and how they meet the needs of the <br />City's Finance & Management Services Agency as described in Section III — Scope <br />City of Santa Ana RFP No. 23-165 Page 8 of 196 <br />