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(9) <br />15. Issue a paper receipt or an online receipt upon receiving a completed payment. <br />a. The City's current software allows business license tax payments to be by mail; received <br />in -person as a credit card, check, cash, or mixed tender payment; and online as a credit <br />card or ACH payment; <br />16. Track account deposits and credits that may be applied to future business license renewals. <br />a. Deposits and credits may also be used an escheatment to settle delinquent closeout <br />accounts; <br />17. Support a City -controlled carry -forward function to carry unpaid balances forward into a future tax <br />year. <br />a. The City currently allows unpaid balances less than $50 to be carried forward; <br />18. Process payment refunds, issue credits, and void payments transactions; <br />19. Impose a fee for payments returned as a result of insufficient funds. <br />a. The workflow processes must automatically generate a letter to be sent via USPS mail in <br />addition to a notification sent via email to the customer's email address on record. <br />b. A customer must possess the option to initiate a payment plan with staff review to alleviate <br />this issue; <br />20. Automatically generate and place warnings and/or holds on noncompliant accounts as a result of <br />delinquency, license expiration, returned payments (i.e., bounced checks), partial payments not <br />approved, and other City -defined characteristics; <br />21. Support the ability to place specific business type accounts in a nonrenewal "suspense" state if <br />the license is not renewed within a twelve (12) month period. <br />a. This currently occurs for State Licensed Contractors and Special Event Participants who <br />receive annual reminders for three (3) years after expiration in the suspended state and <br />afterward they are determined as inactive/closed; <br />22. Remain in compliance with industry -standard payment security protocols and regulations, <br />including Payment Card Industry Data Security Standards (PCI DDS); <br />23. Allow an authorized staff member to manually release an automatic "Hold" on an account to permit <br />issuance of a business license tax certificate; <br />24. Contain or implement security measures to protect the confidentiality and integrity of information <br />on record which includes but not limited to: <br />a. Utilizing session timeouts, <br />b. Allow viewing of data to authorized persons, <br />c. Placing view/read limits for defined users showing only a limited subset of account data, <br />d. Allowing edit/write permissions for defined users, <br />e. Encrypting sensitive information including passwords at the database and system level, <br />City of Santa Ana RFP No. 23-165 Page 26 of 196 <br />